[Remote] Dispatcher (Nights- Remote!)

Note: The job is a remote job and is open to candidates in USA. Snyder Air Conditioning, Plumbing & Electric is looking to expand its team by hiring a Dispatcher. This role involves efficiently scheduling and dispatching technicians to customer locations while ensuring excellent customer service and communication throughout the service process. Responsibilities • Commitment to excellence in customer service and satisfaction with all customers • Representation of Direct Air in a professional manner during customer service interactions • Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process • Create and maintain daily schedule for assigned service technicians • Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system • Update call logs after each phone call • Assist other dispatchers with challenges they may be experiencing • Build and create accurate estimates based on technicians’ notes • Track estimates from initiation to completion of the project, resolve any issues impeding progress • Adjust daily work schedule with proper technicians for emergency situations as they occur • Coordinate the transportation movements of the technicians • Keep track of the drivers’ schedules as they change throughout the day • Keep track of the technicians’ start and departure times • Maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech • Requires interaction with drivers daily • Anticipate problems with routes and parts by making quick sound decisions • Respond to special requests from customers related to jobs performed by a technician • Order parts for special orders • Maintain techs’ vacation, sick and weekend schedules • Follow up on all pending/ recommended work • Forecast workload for 2-3 days out • Contact customers with parts pending and status of parts Skills • Knowledge of South Florida geography Broward, Palm Beach, Martin counties • Ability to thrive in fast-paced environments and remain flexible to changing needs • Excellent problem-solving, client-facing and conflict resolution skills • Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous • Previous experience in scheduling and dispatching in a home improvement, service or construction setting • Excellent written and verbal communication skills with customers and co-workers • Logistically sound scheduling experience • Must be very well organized and have the ability to delegate and assign jobs appropriately. • Ability to pass a background check • High school diploma (or GED) • Demonstrate passion for excellence with respect to treating and caring for customers • Strong decision-making abilities • Ability to identify customer needs and clearly articulate product and service offerings • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Team player • Multitasking and time management skills with the ability to prioritize • Strong verbal and written communication skills • Comfortable in navigating through multiple software systems and windows simultaneously • Ability to show empathy when responding to customer’s needs • Must be flexible with the ability to adapt to changes quickly and think conceptually • Service Titan operating software experience • Working knowledge of Microsoft office • Dispatch experience highly preferred Benefits • Flexible Hours/ Friendly Work Environment • Robust benefits package; health, dental, vision insurance, prescription • Paid life insurance • Matching 401K • Paid Training • Paid Time off • Weekly pay • Career Advancement opportunities • Paid Holidays Company Overview • At Snyder, we know you want your family to be carefree and comfortable at home. It was founded in 1973, and is headquartered in Jacksonville, Florida, USA, with a workforce of 201-500 employees. Its website is https://snyderac.com.