Overview
Virtual Design Chat Consultant – Work from Home!
Now accepting applications until October 15th 2025.
Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin.
Why you and why us?
Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? The idea of utilizing your design expertise to help customers create their dream homes may excite you? Then being a Chat Response associate on ourDesign Team may be the perfect fit for you!
In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients\\\' websites. These are customers who are in the shopping process for major purchases such as furniture. You will focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.
Benefits
40% Discount on most merchandise!
Fun contests / rewards and recognition programs
Paid Training from the comfort of your home
Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
Pay = $19.00/hr • compensation may differ due to individual state wage requirements
Essential Functions
The nuts and bolts
Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
Work closely with other departments to resolve issues including but not limited to service calls for all brands
Assist with developing written customer responses
Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
Project a professional company image through text chat interaction
Provide visitors with product or service information
Promote Williams-Sonoma, Inc products and/or services in a positive way
Categorize and assign chat sessions appropriately
Perform other duties assigned
Qualifications
What you need to apply
3+ months Design experience Required
High School Diploma or GED
Attention to detail with a superior customer service attitude
Maintain confidentiality and professionalism at all times
Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
Strong written communication skills are required
Enjoy working independently with excellent problem-solving and decision-making skills
Good self-management and motivation
Strong interpersonal skills
Computer Savvy / Internet Research ability
Must be experienced with instant messaging
Ability to navigate websites and multiple systems while maintaining multiple written conversations
Computer literate with the ability to type minimum 35 wpm
Practice active listening skills
MUST be confident to communicate in English (written and verbal)
Important Facts
MUST HAVE THESE FOR CONSIDERATION
Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
Technology Requirements Overview
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below.
Devices not acceptable: Tablet-based/convertible personal computers, Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication).
Operating Systems:
Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
Mac IOS 12 or newer
Education and Enterprise editions are not licensed for individual use.
Windows Insider versions are not considered stable for production use.
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
A PC that is fully updated with all current Windows and optional updates is required.
You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers.
Web Browser: Our systems work best using Google Chrome. Other browsers may not work.
Processor
RAM: 6 GB RAM or higher (8 GB recommended)
Internal Storage: You must have enough free space available to install and run required systems.
Display/Monitor: Minimum optimal screen resolution 1920x1080
External mouse (wired preferred)
Keyboard (wired preferred)
Webcam (used for Training and meetings)
USB headset (wired required; wireless/Bluetooth headsets not acceptable)
Unified Communications headset
Gaming headsets if they meet requirements
Recommended headsets: Plantronics Blackwire 3210/3220, Jabra Evolve 20 UC
Other recommendations will be provided later
Headset models NOT supported: MPOW, Cyber Acoustics, Logitech H390 (Windows 11), NUBOW
*We do not recommend using built-in laptop trackpads
Your system’s internet speed will be tested during the pre-hire process and as needed. You may test speeds at http://speedof.me (not an official evaluation). Speed tests measure speeds to your residence and may not reflect speeds to your computer.
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