Title: Content Designer
Location: Remote
Duration: 12 Months
About the team
You ll join a team of 10+ product designers and content designers that you ll collaborate with weekly, and an 80+ person team of designers supporting work across the organization. This role will focus specifically on the Insurance Professional Servicing space.
In this role, you will:
" Partner with product owners, product designers, engineers, analysts, researchers, and other content designers. You ll work closely with insurance product SME s to understand requirements.
" Identify content opportunities. You ll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.
" Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
" Continuously seek and integrate user feedback. You ll evaluate UX effectiveness and determine where and how to optimize content.
This role might be for you if:
" You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience
" You love collaborating and learning from people with different areas of expertise
" You ve written content for digital applications (productivity app experience is a big plus)
" You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.
" You re analytical, and you love to synthesize complex information
" You have a portfolio of written work that demonstrates creativity, business impact and results
Additional experience you bring:
" Stakeholder relationship management: Effectively communicate and collaborate with product and business owners. Strong relationship-building skills.
" Agile working experience: Strong ability to navigate stakeholder agendas, legacy decisions, cross-departmental prioritization, and silos. Situational awareness of how work relates to other business objectives and user needs.
" Systems-thinking: Ability to understand and manage complex system requirements, product information, and user roles.
" Articulating design decisions: Skilled at explaining content design rationale and best practices. Independently seeks and acts on feedback.
Enterprise tool experience: Previous experience working on data-heavy enterprise systems and/or internal tools that increase employee efficiency