Tier 3 Help Desk Engineer/Technician

About the position Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Systems Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments. As a Systems Engineer at VTG, you will design, deploy, and manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position. Responsibilities • design, deploy, and manage infrastructure solutions across a wide range of client environments • work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems • helping clients modernize and secure their IT operations Requirements • 3–5+ years of hands-on IT experience in systems administration, infrastructure engineering, or MSP support roles • Demonstrated career progression or long-term growth within a single organization • Strong experience deploying, configuring, and managing Windows Server environments (2012/2016/2019/2022) • Working knowledge of at least one major virtualization platform: VMware vSphere Microsoft Hyper‑V Citrix Nutanix Proxmox • Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies • Experience with Group Policy (GPO) creation, management, and troubleshooting • Familiarity with Linux administration (Ubuntu, CentOS, Debian, or similar) • Ability to document environments, follow change management processes, and communicate clearly with clients • Strong problem-solving skills and the ability to work independently in fast-paced MSP environments Nice-to-haves • Industry certifications such as: CCNA CompTIA Network+ LPIC Windows Server Hybrid Administrator Associate (AZ‑800) MCSE (legacy but valued) • Experience with VoIP systems (SIP, hosted PBX, QoS configuration) • Exposure to automation or scripting (PowerShell, Bash, Python) • Hands-on experience with cloud or hybrid environments (Azure AD, M365, identity management) • Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.) • Demonstrated use of home lab environments for learning, testing, or deploying: Windows Server Virtualization stacks Networking labs Automation workflows • MSP experience supporting multiple clients and diverse environments • Strong customer service mindset and the ability to translate technical concepts into user-friendly language Benefits • medical insurance plans • dental insurance • vision insurance • health savings accounts (HSA) • flexible spending accounts (FSA) • life insurance • short and long-term disability insurance • paid time off and holidays • 401(k) with employer match