Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity
Join the Dayforce Tax Customer Support team and play a key role in delivering world-class tax support for Dayforce—our award-winning, cloud-based Human Capital Management (HCM) platform that supports millions of workers globally.
As a Tax Customer Support Specialist, you’ll deliver fast, effective case resolutions while creating exceptional customer experiences that build trust and long-term loyalty. We are a team of passionate, customer-focused professionals dedicated to our clients’ success.
We’re growing, and we’re looking for collaborative, detail-oriented professionals who thrive in a fast-paced environment and are passionate about client success.
What you'll get to do
- Provide front-line payroll tax customer support via case management, phone, and virtual meetings.
- Manage a portfolio of cases, delivering timely updates and ensuring resolution within established service levels.
- Analyze payroll tax filings and related data to identify discrepancies, determine root causes, and implement accurate solutions.
- Use strong analytical and problem-solving skills to resolve complex tax issues while maintaining high customer satisfaction.
- Collaborate cross-functionally to address escalated or multi-layered tax matters.
- Support peak processing periods, including overtime during quarter-end cycles as needed.
- Contribute to operational initiatives focused on improving and enhancing the customer experience.
- Perform other related duties as assigned.
Skills and experience we value
- Bachelor’s degree or 3+ years of payroll tax experience (multi-jurisdictional experience preferred).
- Direct experience with payroll tax filings and compliance requirements.
- Strong analytical skills with exceptional attention to detail and accuracy.
- Excellent written and verbal communication skills, with the ability to clearly explain complex tax matters to clients.
- Demonstrated ability to manage multiple priorities in a deadline-driven environment.
- Advanced customer service skills.
- Flexibility to work overtime during peak periods, including occasional weekend work during quarter-end processing.
What would make you really stand out
- Experience working with SQL or relational databases.
- Familiarity with Microsoft Office (e.g., Windows, Excel, Word).
- Experience using Salesforce or other case management systems.
- Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
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