Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. In this role, you will provide phone-based technical support for dealers, ensuring their devices are functioning properly while developing troubleshooting skills and knowledge of Alarm.com’s products and services.
Responsibilities
- Provide exceptional phone-based customer support regarding Alarm.com products and services
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Collaborate with other team members to ensure on-going improvements in quality and service
- Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
- Other duties as assigned
Skills
- Strong customer service orientation and disposition
- Interest in technology (although prior related technology expertise is not required)
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
- Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
- A self-starter who is able to operate independently, within a team environment
- Bachelor's Degree
- Phone-based support skills
Benefits
- Annual discretionary bonus
- Subsidized medical plan options
- An HSA with generous company contribution
- A 401(k) with employer match
- Paid holidays
- Wellness time
- Vacation increasing with tenure
- Paid maternity and bonding leave
- Company-paid disability and life insurance
- FSAs
- Well-being resources and activities
- Casual dress work environment
Company Overview
- Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies. It was founded in 2000, and is headquartered in Vienna, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.alarm.com.