Staff Instructor - Rochester

Service Credit Union is seeking a Staff Instructor where you will instruct training programs tailored to Credit Union staff in both in-person and virtual classes. The role involves developing training materials and presentations to support ongoing staff learning and development. Responsibilities - Presents training presentations to staff to enhance their member service and job skills, as directed by the Manager - Determines the need for and creates polished training materials to be delivered via web-based training or in-person classes - Ensures correct use of grammar and spelling, and fact checks training points with applicable subject matter experts - Initiates new curriculum and changes to existing curriculum under the direction of the Manager - Ensures consistency throughout all materials - Coordinates changes with applicable stakeholders - Makes recommendations to the Manager on the best method to deliver training, depending on the target audience, objectives and scope of training points - Performs needs assessments and discovery interviews to determine the need and scope of training, under the direction of the Manager - Determines the need for and delivers refresher, gap and remedial training as needed - Provide support to branch and Contact Center personnel with procedural inquiries during core department hours - Support credit union staff with corporate projects and department projects as they relate to staff training and branch operational procedure - Contributes to meetings, assists with ongoing communication and work in a collaborative manner with colleagues in SS and OS Training - Update training and procedural material for ongoing system releases and upgrades - Raises concerns to the Training Manager with regard to inconsistencies or clarifications needed on training points and procedures - Maintains and reviews the department email inbox and ensures timely response and action is taken, if assigned - Ensures the Reference Guide and Learning Management System contain accurate and complete information - Initiate and make changes to these resources, if assigned - OS Instructors: Perform no-notice cash/plastics audits at all overseas Branches, Contact Center and Overseas HQ Supply Department in support of the Audit Department - Serve as back-up to colleagues in SS and OS Training - Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events - Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect - Perform other duties as required Skills - High School Diploma required - One year experience working in the Credit Union required - Strong written and verbal communication skills, with the ability to communicate effectively in a clear and concise manner, are required - Public speaking ability and experience required - Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and various web-based applications required - Ability to work independently and in a team environment - Four-year college degree preferred - One to three years public speaking and/or training environment experience desirable - Comprehensive knowledge on policies and operations is highly desired - Established organizational, interpersonal and problem-solving skills with the ability to handle multiple assignments and meet deadlines - Meticulousness and ability to be flexible, coordinate a wide variety of tasks, follow-through and complete projects and duties in a timely manner, and achieve department goals and objectives - Excellent interpersonal, presentation and organizational skills Benefits - Great health and dental benefits starting day one! - PTO, long-term disability, and paid holidays. - 401k with 8% company contribution after one year of employment. - Paid leave policy after 12 consecutive months of employment. - Free confidential mental health support program with Talkspace - Free identify theft protection through IdentityForce - Tuition reimbursement. - Training and career growth opportunities. Company Overview - Service Credit Union is a not-for-profit, member-owned financial cooperative firm. It was founded in 1957, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://servicecu.org.