Sr. Accounts Receivable Representative (Contractor)

This position is offered through HireGenics and is not a direct employment opportunity with Southwest Airlines Co. The role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co., based on performance, business needs, and other factors. Please note that contract workers are subject to the terms and conditions set by HireGenics during the contractual period. This contract position is not associated with any labor union or Collective Bargaining Agreement. Job Summary Manages customer accounts, creates invoices and collects past due payments. Analyzes and reconciles sales, receivable and cash receipts activity to ensure accuracy of the general ledger. Responsibilities • Support the company in optimizing financial transactions and systems by performing reconciliation of customer payments and customer accounts • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are resolved • Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates • Strengthen and grow relationships with Customers by communicating past-due accounts and payment options • Identify areas of performance improvement; assist in streamlining and improving processes identifying areas of performance improvement • Document research findings and communications with Customer in accordance with reporting requirements • Monitor and collect accounts receivable by contacting Customers via telephone, email, and mail • Reconcile frontend sales system to ERP system to ensure all sales, taxes, and receivables are properly recorded • May perform other job duties as directed by Employee’s Leaders Knowledge, Skills, and Abilities • Knowledge of Company and regulatory ticketing, refund, and banking policies • Knowledge of internal controls and SOX compliance • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction • Skilled in exploring data, finding patterns and building intuition through experience as to the meaning behind the numbers • Skilled in software systems and tools used in performance of day-to-day functional duties related to receivables and collections • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making • Ability to apply general rules to specific problems to produce answers that make sense • Ability to be clear and concise in all types of communications, whether speaking to someone in person, on the phone, via email, or developing training materials • Ability to collaborate within the Team to identify inefficiencies in current functional areas, and make recommendations for improvement • Ability to create and edit an Excel spreadsheet, Word document and PowerPoint Pay • Competitive market rate from $35 per hour to $38 per hour* depending on qualifications and experience. Assignment Length • This contract is a three-month assignment, and the duration may be modified based on business need. • Pay amount does not guarantee employment for any particular period This role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co, based on performance, business needs, and other factors. To view benefits offered to Southwest Employees, review our Benefits page. Please print/save this job description because it won't be available after you apply.