Senior Manager, Integration Channels

About mSupply TM  mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.    Job Summary The Sr. Manager, Integration Channels is responsible for driving the strategy, growth, and performance of integration-based commerce channels, including PunchOut, EDI, FSM platforms, and third-party procurement networks. This role owns the full lifecycle of integration customers, from pipeline development and onboarding to ongoing revenue and relationship management, transforming the channel from a reactive function into a scalable growth engine. Acting as the voice of the customer, this position also partners closely with internal teams to influence product development, improve integration capabilities, and enhance the overall customer experience.   Job Duties & Responsibilities   • Own revenue performance and growth of integration channels including PunchOut, EDI, cXML, FSM platforms, and procurement networks • Build and manage a pipeline of integration opportunities across existing customers and new prospects • Identify accounts where integrations can improve efficiency, increase order frequency, and drive incremental revenue • Set and achieve targets for channel activations, revenue, and margin contribution • Monitor and report on pipeline health, onboarding progress, and account performance • Drive development of white-label and embedded commerce partnerships • Serve as the primary point of accountability for customer onboarding from qualification through go-live • Coordinate cross-functional teams including IT, product, and sales to ensure timely and successful onboarding • Develop standardized onboarding processes, playbooks, and timelines to improve scalability and efficiency • Manage post-go-live customer relationships, including adoption, issue resolution, and account growth • Oversee vendor and platform partner relationships, including third-party integration providers • Collaborate with FSM and procurement platform partners on integration roadmaps and go-to-market initiatives • Maintain knowledge of integration standards such as cXML, OCI, EDI transaction sets, and procurement platforms • Act as the internal voice of the customer by translating feedback into product requirements and feature priorities • Identify platform improvements needed to scale the integration channel, including onboarding, catalog management, and reporting • Provide input into product roadmap discussions based on customer needs and industry trends • Analyze channel performance data to inform decisions and support business cases for investment • Partner cross-functionally with IT, product, sales, and operations to drive execution without direct authority • Minimal Travel Required   Qualifications • 5+ years of experience in a commercial, business development, or integration-focused role within eProcurement, EDI, or digital commerce channels • Strong working knowledge of PunchOut (cXML/OCI), EDI transaction sets (850, 855, 810, 856), and procurement platforms such as Coupa, Ariba, and SAP • Experience managing vendor or platform partner relationships within integration ecosystems • Proven ability to build pipeline, manage sales funnels, and deliver against revenue targets • Strong cross-functional collaboration skills with the ability to drive initiatives across IT, product, sales, and operations teams • Ability to analyze data, generate insights, and use metrics to influence decision-making • Experience in HVAC, plumbing, MRO, or similar distribution industries (preferred) • Familiarity with FSM platforms such as ServiceTitan, Housecall Pro, or FieldEdge (preferred) • Exposure to marketplace or feed-based integrations such as Mirakl or Amazon (preferred) • Experience with product management or product ownership concepts, including writing requirements and prioritizing backlogs (preferred)   Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more     Equal Employment Opportunity & Pre-Employment Requirements   mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.     We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [email protected].     Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.   #mSupply