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Why arenaflex?
At arenaflex, we are redefining the future of digital payments and secure transaction ecosystems. Our arenaflex Pay division is experiencing rapid growth, driven by a relentless commitment to innovation, reliability, and customer delight. As a global leader in fintech, we bring together brilliant engineers, visionary product teams, and dedicated support professionals to create seamless experiences for millions of users worldwide. Join us and become part of a culture that celebrates curiosity, collaboration, and continuous learning.
Role Overview – Senior Customer Support Advisor (Technical Services & Test Automation)
We are seeking an experienced, technically‑savvy Customer Support Advisor to join our high‑impact team in Abberley, United Kingdom. This role sits at the intersection of customer advocacy, software testing, and platform engineering. You will own end‑to‑end test automation initiatives, design robust server‑side testing frameworks, and provide world‑class technical assistance to internal and external stakeholders. Your work will directly influence the reliability of arenaflex Pay services that process billions of transactions each year.
Key Responsibilities
- Design, develop, and maintain scalable automated test suites for both backend services and client‑side applications using tools such as JUnit, TestNG, and Selenium.
- Collaborate closely with product managers, developers, and operations engineers to translate business requirements into comprehensive test plans and acceptance criteria.
- Implement continuous integration pipelines (Git, Jenkins, GitLab CI) that trigger automated tests on every code change, ensuring rapid feedback and zero‑downtime deployments.
- Diagnose, troubleshoot, and resolve complex production incidents, providing clear, actionable guidance to engineering teams and end‑users.
- Champion best practices in test‑driven development (TDD), behavior‑driven development (BDD), and performance testing across the organization.
- Mentor junior support engineers, conduct knowledge‑sharing sessions, and contribute to the creation of internal documentation and runbooks.
- Participate in on‑call rotation and be prepared to travel internationally for critical incident response or cross‑team workshops.
- Stay abreast of emerging technologies, security standards, and industry trends to proactively recommend enhancements to arenaflex’s testing strategy.
Essential Qualifications
- Minimum 3 years of professional experience in software testing, quality assurance, or technical support roles within a fast‑paced, Agile environment.
- Solid foundation in object‑oriented programming, preferably with Java, and experience writing clean, maintainable code.
- Hands‑on expertise with test automation frameworks (JUnit, TestNG, Selenium, Cucumber) and the ability to build custom testing utilities.
- Strong knowledge of relational databases (SQL) and familiarity with NoSQL solutions (e.g., MongoDB, Cassandra) for data validation.
- Experience designing and consuming RESTful APIs, handling JSON payloads, and working with HTTP‑based services.
- Understanding of both front‑end web technologies (HTML5, CSS3, JavaScript, AJAX) and back‑end protocols (HTTP, TCP/IP).
- Proficiency in Unix/Linux environments, shell scripting (Bash, Zsh) and at least one scripting language such as Python or Perl.
- Excellent written and verbal communication skills in English, with the ability to articulate complex technical concepts to diverse audiences.
- Graduate degree or equivalent from a recognized university, or comparable professional experience.
Preferred Qualifications & Additional Skills
- Experience with version control systems (Git) and build automation tools (Maven, Gradle).
- Familiarity with Continuous Integration/Continuous Deployment (CI/CD) platforms such as Jenkins, CircleCI, or GitHub Actions.
- Knowledge of application security testing, including OWASP Top Ten, static analysis, and penetration testing tools.
- Exposure to network analysis utilities (Wireshark, tcpdump) for deep packet inspection.
- Background in performance and load testing using tools like JMeter or Gatling.
- Understanding of containerization (Docker) and orchestration (Kubernetes) for test environment provisioning.
- Certifications such as ISTQB, AWS Certified DevOps Engineer, or similar are a plus.
Core Skills & Competencies
- Analytical mindset: Ability to dissect complex problems, identify root causes, and devise effective solutions.
- Customer‑centric approach: Passionate about delivering exceptional support experiences and advocating for user needs.
- Collaboration: Proven track record of working effectively across cross‑functional teams, fostering knowledge sharing.
- Adaptability: Comfortable navigating ambiguous requirements and rapidly shifting priorities in a high‑growth environment.
- Continuous learning: Commitment to staying current with evolving testing methodologies, programming languages, and industry standards.
What We Offer – Compensation, Benefits & Perks
We recognize that great talent deserves a rewarding package. At arenaflex, you can look forward to:
- Competitive hourly rate of £24 (≈ $24), paid monthly.
- Performance‑based bonuses and annual salary reviews.
- Stock purchase plan and employee equity grants, allowing you to share in the company’s success.
- Comprehensive health, dental, and vision insurance for you and eligible dependents.
- Generous paid time off, parental leave, and flexible working arrangements, including the possibility of remote work on select days.
- Professional development stipend for certifications, conferences, and online courses.
- Well‑being programs such as gym memberships, mental‑health resources, and employee assistance services.
- Modern office space in Abberley equipped with collaborative zones, quiet rooms, and refreshments.
- Regular team‑building events, hackathons, and community outreach initiatives that reinforce our inclusive culture.
Career Growth & Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. As a Senior Customer Support Advisor, you will have clear pathways to advance into roles such as:
- Test Automation Lead – overseeing multi‑team automation strategies across the organization.
- Quality Engineering Manager – driving QA vision, processes, and people development.
- Site Reliability Engineer – focusing on system availability, incident response, and observability.
- Product Owner – shaping the roadmap for arenaflex Pay features based on customer insights.
Our mentorship programs, internal mobility platform, and quarterly career‑development workshops ensure you acquire the skills and exposure needed for these next steps.
Work Environment & Culture at arenaflex
Our people are our greatest asset. We foster a collaborative, inclusive atmosphere where every voice is heard. Core cultural pillars include:
- Innovation: Encouraging experimentation, rapid prototyping, and “fail fast, learn fast” mindsets.
- Integrity: Maintaining the highest standards of security, privacy, and ethical conduct.
- Community: Supporting local initiatives, volunteering, and creating a sense of belonging.
- Transparency: Open communication from leadership, regular town halls, and clear business metrics.
Our teams operate with autonomy, yet benefit from strong cross‑functional collaboration. Whether you’re troubleshooting a critical production issue or designing a new testing framework, you’ll be empowered with the resources, mentorship, and trust needed to succeed.
Application Process
Ready to make an impact at arenaflex? Follow these steps to apply:
- Review the official job posting on our careers portal to confirm eligibility.
- Prepare the following documents:
- Graduation certificate with transcripts.
- Updated résumé highlighting relevant experience.
- Passport‑size photograph.
- Signed declaration of authenticity.
- Complete the online application form, uploading all required documents.
- Submit your application and await a confirmation email.
- If shortlisted, you will be invited to a virtual interview consisting of:
- Technical assessment (coding & test‑automation challenge).
- Behavioral interview focusing on customer‑support scenarios.
- Culture fit discussion with a senior member of the arenaflex team.
- Successful candidates will receive an offer letter outlining compensation, start date, and onboarding details.
Join us and shape the future of digital payments
At arenaflex, you will be part of a mission‑driven organization that empowers millions to transact securely and effortlessly. If you are passionate about technology, love solving complex problems, and thrive in a fast‑moving environment, we want to hear from you.
Apply Now and become a catalyst for change!
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