Job Description:
• Serve as a first-line support resource for GTM users across Wayvia’s GTM tech stack.
• Troubleshoot user issues related to Salesforce, Gong, and other RevOps-supported tools.
• Triage incoming requests, resolve routine issues, and escalate more complex items as needed.
• Perform Salesforce administrative tasks, including user setup, field updates, page layout maintenance, and validation rule support.
• Support data hygiene initiatives, ensuring accuracy and consistency across accounts, contacts, leads, and opportunities.
• Assist with opportunity and pipeline hygiene to support forecasting and reporting accuracy.
• Support onboarding for new GTM hires, including system access, tool setup, and basic training.
• Maintain enablement documentation, playbooks, and reference materials.
• Assist with rollout and adoption of new tools, features, or process changes.
• Act as a liaison between GTM teams to ensure operational requests are clearly understood and addressed.
• Partner with Marketing Ops and RevOps teammates on shared processes such as lead routing, campaign influence, and lifecycle management.
• Support cross-functional initiatives by executing assigned operational tasks.
• Assist with building and maintaining Salesforce reports and dashboards.
• Support recurring reporting and data validation for leadership and RevOps initiatives.
• Help document and standardize RevOps processes to improve consistency and scalability.
Requirements:
• Bachelor’s degree or equivalent relevant experience
• 2+ years in Sales Operations, Revenue Operations, Deal Desk, or similar function
• High attention to detail and ability to work independently and cross-functionally
• Excellent project management, training, and communication skills
• Experience supporting quote-to-cash or contracting systems
• Strong knowledge of Salesforce, DocuSign, and contract-related workflows
• Proactive, collaborative, and customer-oriented mindset
Benefits:
• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs