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Posted Apr 16, 2026

Research Associate, Customer Insights

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Job Description: • Conduct background research and benchmarking related to project needs • Manage research participant recruitment • Support design of interview guides and surveys • Conduct interviews and field online surveys • Produce data summaries and basic reporting • Manage project timelines and monitor budgets • Collaborate with team colleagues and other cross-functional teams • Support efficiency of team operations and project management Requirements: • Bachelor’s degree in social or behavioral sciences or related field • 3+ years of professional work experience developing, designing, and conducting successful customer insights research (qualitative and quantitative) or similar projects • 3+ years of experience managing projects, budgets, timelines, and administration for customer insights research or similar projects • Experience in survey research software (Alchemer, Qualtrics) and data analysis software (SPSS, R) • Proficient with MS Office Applications (Word, PowerPoint, Outlook, Excel) • Must be able to pass a background check and drug screening Benefits: • Flexible workplace arrangements • Work-life balance • Donation matching • Volunteer opportunities • Tuition reimbursement • Access to professional development resources • 401k matching • Employee Stock Purchase Plan
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