Note: The job is a remote job and is open to candidates in USA. Pompa Program is a mission-driven company focused on empowering individuals to take control of their health. They are seeking a Social Media Engagement Specialist to manage interactions on their social media platforms, ensuring that potential clients feel heard and are connected to the right resources.
Responsibilities
- Respond to comments on our social content (organic posts, paid ads, reels, lives)
- Send initial direct messages to people who show interest
- Use templates for common responses while keeping messages warm and human
- Tag and close conversations so DM Setters can pick them up when the person replies
- Filter spam, scams, and off-topic comments
- Hide inappropriate content while preserving legitimate engagement
- Flag edge cases for manager review when you're unsure
- Protect brand reputation without over-moderating genuine comments
- Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority
- Route support questions (order issues, account problems) to Customer Support
- Route partnership/collaboration inquiries to the appropriate team
- Recognize crisis situations (mental health, severe health emergencies) and escalate immediately
Skills
- Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift
- Judgment Calls: You know when something is spam vs. a real person, when to hide vs. when to leave up, when to handle vs. when to route
- Written Communication: Your messages sound human, not robotic. Warm, clear, professional
- Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly. You'll toggle between platforms without losing track
- Independent Work: Remote role means you manage your own time. You don't need constant check-ins to stay productive
- Experience with social media moderation or community management
- Familiarity with health, wellness, or functional medicine content
- Background in customer service or frontline support roles
- Experience with StatusBrew, Sprout Social, or similar social management tools
Benefits
- Adaptive PTO and paid company holidays.
- Health, Dental, Vision, Life Insurance options.
- Opportunities for professional growth and career advancement.
- Remote work environment.
Company Overview
- Pompa Program offers cellular health analysis to address weight, brain fog, and sleep issues. It was founded in 2021, and is headquartered in Park City, Utah, USA, with a workforce of 201-500 employees. Its website is https://www.pompaprogram.com.