Note: The job is a remote job and is open to candidates in USA. Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. They are seeking a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume outreach to new and existing members, leading to increased enrollment and program completion rates.
Responsibilities
- Actively conduct outreach via phone, text, and email daily
- Successfully complete >100 outbound calls a day
- Enroll 25% or more of all connected leads
- 25% or more of all connected members take a class within 1 week of an engagement outreach
- Maintain 92% or higher customer satisfaction score
Skills
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
- Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold's technology product and program
- Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to 'connect the dots' so previous experiences can be applied in new contexts
- Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)
Benefits
- Annual bonus
Company Overview
- Empowering exercise programs designed just for you, so you can chase the life you want at any age. It was founded in 2020, and is headquartered in Beverly Hills, California, USA, with a workforce of 11-50 employees. Its website is https://www.agebold.com/.