Embark on a rewarding career with ARA Diagnostic Imaging as a Remote Medical Call-Center Agent (Scheduler)! We're seeking a highly skilled and compassionate individual to join our growing team, providing exceptional patient care and support from the comfort of your own home. As a Remote Medical Call-Center Agent, you will play a vital role in ensuring seamless communication between patients, referring physicians, and our radiology team, ultimately contributing to outstanding patient outcomes. This is a full-time remote opportunity , offering a competitive salary and the chance to work with a leading healthcare organization. If you're passionate about delivering top-notch customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply. Job Summary: As a Remote Medical Call-Center Agent (Scheduler), you will be responsible for: Communicating with patients and referring physicians to schedule appointments, gather medical information, and provide preparation instructions for exams Maintaining accurate and confidential patient records, ensuring seamless communication between healthcare providers Working collaboratively with our radiology team to ensure timely and effective patient care Providing exceptional customer service, addressing patient concerns, and resolving issues in a professional and empathetic manner Responsibilities: Your key responsibilities will include: Scheduling appointments, contacting patients for additional imaging, and arranging exams based on radiologist recommendations Gathering medical information, updating patient records, and ensuring accurate demographic and insurance information Explaining procedures, answering patient questions, and providing preparation instructions for exams Documenting activities, updating systems, and performing clerical and administrative duties as necessary Requirements: To be successful in this role, you will need: High School Diploma or GED, with 1-3 years of experience in a healthcare or high-volume call center environment Medical terminology experience, preferably in radiology procedures Excellent customer service skills, with the ability to work independently and as part of a team Detailed-oriented, multi-tasking, flexible, and problem-solving skills Proficiency in word processing, spreadsheets, internet, and data-entry programs Ability to type at least 25 words per minute, with strong written and verbal communication skills What We Offer: In return for your skills and experience, we offer: A competitive salary and benefits package The opportunity to work from home, with equipment provided A dynamic and supportive team environment, with opportunities for growth and development A chance to make a real difference in the lives of our patients, providing exceptional care and support How to Apply: If you're passionate about delivering outstanding patient care and are looking for a new challenge, please submit your application today. Apply Now and take the first step towards an exciting and rewarding career with ARA Diagnostic Imaging. Don't Hesitate, Apply! We value a great attitude and a willingness to learn above all. If you don't meet every single requirement, don't worry – we encourage you to apply and discuss your qualifications with our team. Apply for this job