Why arenaflex?
At arenaflex, we are more than a pharmacy services provider – we are a community of dedicated healthcare professionals who proudly own the company through an Employee Stock Ownership Plan (ESOP). For over two decades, our mission has been to empower seniors to live healthier, more comfortable lives by delivering precise, compassionate medication management in long‑term care (LTC) and post‑acute environments. Our employee‑owned model means every team member has a direct stake in the organization’s success, fostering a culture of collaboration, innovation, and relentless focus on patient safety.
Position Overview
We are actively seeking a meticulous, self‑motivated Remote Long‑Term Care Pharmacy Data Entry Technician to join our growing remote workforce. In this critical role, you will be the backbone of our prescription processing pipeline, ensuring that every medication order, refill, and medical record is entered accurately, securely, and in compliance with industry standards. Your work will directly influence the health outcomes of thousands of seniors across multiple states.
Key Highlights
- Location: 100% remote (must reside in a state where arenaflex is licensed)
- Schedule: 9:00 AM – 5:30 PM, Monday‑Friday with rotating weekend coverage (every other Saturday/Sunday)
- Industry: Long‑Term Care Pharmacy, Senior‑Living & Post‑Acute Care
- Employment Type: Full‑time, employee‑owned environment
Core Responsibilities
As a Data Entry Technician, you will be entrusted with a broad spectrum of duties that blend technical precision with outstanding customer service. Your daily activities will include, but are not limited to:
- Contacting physicians’ offices to obtain refill authorizations and clarifications in a timely manner.
- Reaching out to client facilities for verification of orders, ensuring all necessary documentation is complete before processing.
- Processing new prescriptions and refills, entering each entry into the arenaflex pharmacy management system with strict adherence to accuracy standards.
- Opening medication orders, verifying patient eligibility, confirming dosage appropriateness, and inputting data while meeting productivity benchmarks.
- Documenting all correspondence—phone calls, emails, and system notes—in the electronic health record (EHR) to maintain a transparent audit trail.
- Compiling audit sheets, reviewing them for compliance, and providing actionable feedback to supervisors and managers.
- Escalating incomplete or rejected scripts to the appropriate internal department, tracking resolution status, and ensuring closure.
- Assisting with the investigation of lost or missing orders upon request from internal teams, employing analytical skills to locate and reconcile gaps.
- Providing backup support to other pharmacy groups during peak production periods, demonstrating flexibility and teamwork.
- Answering inbound calls from clients, physicians, and internal personnel with a high level of professionalism, empathy, and efficiency.
Essential Qualifications
- High school diploma or equivalent (GED) – foundational education required.
- Active Pharmacy Technician license and certification (CPhT) in accordance with the licensing requirements of the state of residence.
- Minimum one (1) year of experience in pharmacy data entry, preferably within a long‑term care setting.
- Proficiency with arenaflex’s core pharmacy platforms, specifically Frameworks LTC; familiarity with Docutrack is highly desirable.
- Demonstrated ability to work a flexible schedule, including evenings, weekends, and holidays, to align with operational demands.
- Strong knowledge of brand and generic medication names, dosage forms, and common medical terminology.
- Exceptional attention to detail, with a proven track record of maintaining high data integrity under tight deadlines.
- Effective verbal and written communication skills, capable of conveying complex information clearly to healthcare providers and client staff.
Preferred Experience & Skills
- Prior experience in long‑term care pharmacy environments, understanding of senior‑living medication workflows, and familiarity with Medicaid/Medicare billing nuances.
- Hands‑on experience with additional pharmacy software (e.g., Medi‑Serve, Pyxis, or similar).
- Demonstrated analytical abilities to identify trends in prescription errors and propose process improvements.
- Experience delivering training or mentorship to new team members in a remote setting.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and basic data‑analysis functions.
Core Competencies for Success
- Accuracy & Compliance: Unwavering commitment to data precision and regulatory adherence (HIPAA, state pharmacy laws).
- Customer‑Centric Mindset: Proactively address client needs, anticipate challenges, and provide solutions that enhance patient safety.
- Time Management: Ability to juggle multiple orders, prioritize urgent tasks, and meet productivity targets without sacrificing quality.
- Adaptability: Thrive in a dynamic, remote environment, quickly adjusting to new software updates and procedural changes.
- Team Collaboration: Communicate effectively across virtual teams, sharing knowledge and supporting peers during high‑volume periods.
Compensation, Benefits & Perks
While compensation details are tailored to experience and market standards, arenaflex offers a comprehensive and competitive total rewards package designed to support your professional growth and personal well‑being.
- Health Coverage: Medical, dental, and vision insurance with multiple plan options.
- Disability Protection: Short‑term and long‑term disability coverage.
- Financial Wellness: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for eligible plans.
- Employee Assistance Program (EAP): Confidential counseling and resources for personal or professional challenges.
- Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work‑life balance.
- Continuing Education: Tuition reimbursement and CEU funding to keep your skills current and credentials active.
- Ownership Benefits: As an employee‑owner, you participate in profit‑sharing and have a direct voice in company governance.
- Remote Work Stipends: Potential allowances for home‑office equipment, high‑speed internet, and ergonomic accessories.
Career Growth & Development at arenaflex
Working at arenaflex is not just a job—it’s a pathway to a fulfilling career in healthcare. Our commitment to employee development includes:
- Mentorship Programs: Pairing new hires with seasoned technicians for knowledge transfer and skill mastery.
- Cross‑Functional Rotation: Opportunities to experience other pharmacy operations such as clinical review, medication therapy management, and regulatory compliance.
- Leadership Tracks: Structured pathways for high‑performing technicians to advance into supervisory or managerial roles.
- Training Academies: Access to online courses, webinars, and certification programs that align with industry best practices.
- Innovation Initiatives: Involvement in process‑improvement projects, automation pilots, and data‑analytics efforts that shape the future of LTC pharmacy services.
Our Culture – What It Means to Be Part of arenaflex
At arenaflex, our culture is built on three pillars: ownership, empathy, and excellence.
- Ownership: Every employee holds a stake in the company’s success, fostering a sense of responsibility and empowerment.
- Empathy: We serve a vulnerable population; compassion drives every interaction—from the pharmacist on the phone to the data entry specialist behind the screen.
- Excellence: Our standards are high. We celebrate achievements, encourage continuous improvement, and recognize those who go above and beyond.
Our remote workforce stays connected through regular virtual town halls, team‑building activities, and collaborative platforms that ensure no one feels isolated. You’ll have a dedicated manager who provides ongoing feedback, coaching, and career guidance.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, citizenship, age, disability, veteran status, or any other protected characteristic.
Ready to Make an Impact?
If you are a detail‑oriented pharmacy professional who thrives in a remote setting and wants to contribute to the health and happiness of seniors across the nation, we invite you to join the arenaflex family. Apply today and become a vital part of a company where your work truly matters—and where you share in the success you help create.
Apply Now – Start Your Journey with arenaflex!