Note: The job is a remote job and is open to candidates in USA. Pansophic Learning is an education company that strives to provide exceptional learning solutions for students and educators. The Enrollment Coordinator role involves supporting enrollment and registration processes for various educational institutions, recruiting and onboarding families, and acting as a liaison between students, parents, and faculty.
Responsibilities
- Provide superior customer service and support to current and prospective families
- Respond to inquiry calls and requests for information using the processes, guides and materials provided by Pansophic Learning using a variety of communication which include phone, email, and text messages
- Make outgoing phone calls to contact interested students/parents daily. Outbound calls are a key task in this role
- Conduct appointments with prospective student/parents via phone/video to identify educational needs, determine goodness of fit between student and institution, and uncover potential challenges of attending the institution
- Schedule appointments for prospective families to tour the school(s)
- Provide prospective and newly enrolled families with accurate and up-to-date information regarding registration requirements, school programs, and enrollment information
- Document all interactions with students in the appropriate CRM system
- Assist with re-enrollment training and processes for enrollment team
- Assist with new employee training and onboarding
- Represent the educational institutions as the initial point of contact for enrollment and registration activities within assigned region
- Establish and maintain positive relationships with remote team members and educational institutions
- Provide school support during enrollment events and registration
- Understand and apply state rules and regulations to all activities; remain aware of and updated on rules and regulations that affect job duties
- Identify local community members, organizations, and businesses where meaningful partnerships with the school(s) can be established
- Collaborate with Marketing Managers to identify and coordinate cross promotional opportunities
- Other duties as assigned
Skills
- Excellent presentation, communication, and organizational skills
- Ability to learn quickly and work in a remote environment
- Excellent relationship building, communication, and phone presentation skills
- Superior problem-solving, time management and organizational skills
- Solutions oriented with strong follow-up ability
- Positive attitude and strong work ethic in a diverse educational community setting
- Ability to adapt to changing assignments and multiple priorities
- Strong proficiency in using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, etc
- Must pass federal, state, and local background checks, as required by the state
Benefits
- Paid time off
- Retirement contributions
- Optional Basic Life and AD&D insurance
- Voluntary life insurance (employee, spouse, child)
- Discounted childcare at Early Learning Academies locations
- Medical, dental, and vision insurance
- Employee Assistance Program
- Voluntary short-term disability insurance
- Voluntary long-term disability insurance
- Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals
Company Overview
- We're a network of over 90 high-performing, public charter schools serving PK-12 students. It was founded in 2014, and is headquartered in Cleveland, Ohio, US, with a workforce of 1001-5000 employees. Its website is http://www.accelschools.com.