Note: The job is a remote job and is open to candidates in USA. Fullscript is an industry-leading health technology company focused on improving patient care. They are seeking a Customer Support Specialist to provide exceptional service to practitioners and patients, ensuring their success and satisfaction while building meaningful relationships.
Responsibilities
- Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
- Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
- Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
- Building sustainable relationships of trust through open and interactive communication
- Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
- Coordinating closely with your teammates to ensure support is covered during all business hours
- Gathering trends in issues and feedback and reporting them to your supervisor
- Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript
Skills
- Proven experience in customer-centric roles, ideally in retail or hospitality
- Passion for customer happiness and a positive, engaging demeanor
- Ability to multitask and excel in a dynamic environment
- Dedication to delivering excellence in every interaction
- Strong communication and organizational skills
- Embracing change and welcoming new challenges
- Enjoyment of collaborative teamwork
- Curiosity and a continuous learning mindset
- You must be flexible in scheduling to support customers across North America
- Familiarity with Gladly and SaaS productivity tools is a plus
Benefits
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits package (medical, dental, vision) with HSA
- Discount on Fullscript catalog of products for family & friends
Company Overview
- Fullscript is a supplement dispensing platform and patient adherence tool that supports practitioners at the point of care and beyond. It was founded in 2011, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://fullscript.com/.