Note: The job is a remote job and is open to candidates in USA. TechnologyAdvice is a company dedicated to assisting B2B tech buyers navigate the complexities of the buying process. The Client Success Manager, Channel will manage a portfolio of channel-driven accounts, ensuring alignment between partner expectations and client goals while supporting channel marketers in executing demand generation programs.
Responsibilities
- Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs
- Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution
- Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly aligned across all stakeholders
- Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise
- Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth
- Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions
- Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success
- Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations
Skills
- 1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT Channel space
- Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships
- A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom
- Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy
- Highly organized, able to juggle multiple accounts while still giving each client personal attention and care
- Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers
- Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals
- Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date
- Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations
- A proactive problem-solver who doesn't just spot issues but takes initiative to resolve them and suggest improvements
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
- Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success
Benefits
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Flexible PTO: Take the time you need, when you need it.
- Health Coverage: Medical, dental, and vision plans for you and your family.
- Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
- 401K with Match: Secure your future with our company-matched retirement savings.
- Paid Parental Leave: Support for new parents during life’s special moments.
- Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
- Pet Insurance: Care for your furry family members.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
- Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
- Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
- In-Office Perks: Enjoy catered lunches for our in-office team.
Company Overview
- TechnologyAdvice is a B2B demand generation company which specializes in connecting buyers and sellers of business technology. It was founded in 2013, and is headquartered in Nashville, Tennessee, USA, with a workforce of 201-500 employees. Its website is http://TechnologyAdvice.com.