[Remote] Client Representative, Major Market

Note: The job is a remote job and is open to candidates in USA. Newfront is a flexible work environment that supports employees working remotely, hybrid, or in-office. The Client Representative is responsible for providing professional administrative support to the account management team, ensuring that client initiatives are executed efficiently and accurately. Responsibilities - Manage enrollment processing, research and resolve eligibility and enrollment issues - Review plan documents and benefit attributes for accuracy and manage them within the internal system - Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets - Update client benchmarking reports - Request and/or run census reports by pulling manually or requesting from the Technology Team - Build and maintain the client benefit portals - Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting - Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner - Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews - Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates - Coordinate health fairs and carrier attendance at open enrollment and health fair meetings - General administration and data entry as directed by Client Support Lead - Other tasks, duties or special projects as assigned Skills - Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role is required - Solid communication skills: written, public speaking and presentation preparation - Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally - Proficient knowledge and use of Microsoft Office and intermediate complexities of features - Ability to learn and adopt use of technology systems and software applications - Works well with others in a fast-paced environment and be responsive to co-workers and colleagues - Must also work independently, with minimal direction - Adaptability and flexibility to respond to client and team needs - Ability to ask questions, take initiative and use resources and tools - Solid time management skills and ability to manage competing priorities and high volumes - Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies - Ability to review internal/carrier deliverables to ensure accuracy - Basic project management skills and systems knowledge - Ability to forge relationships and build trust with clients, carriers and colleagues - Strong sense of curiosity and willingness to learn industry knowledge and trends - Resident Department of Insurance Life License (required or completed within 3 months of start date) - Benefits experience at a Brokerage is a plus Benefits - Bonus - Restricted stock units - Discretionary awards - Full range of medical, financial, and/or other benefits - 401(k) eligibility - Various paid time off benefits, such as vacation, sick time, and parental leave Company Overview - Newfront is an insurance company that provides risk control, risk analytics, and benchmarking claims advocacy. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.newfront.com.