Note: The job is a remote job and is open to candidates in USA. Smartertechnologies is focused on delivering high-quality patient financial services, and they are seeking a Client Partner to support their Self-Pay Program. This role involves managing patient financial interactions, account management, and providing patient support services while adhering to client-approved policies and workflows.
Responsibilities
- Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies
- Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage
- Process patient payments within the client system and post transactions accurately to patient ledgers
- Reprocess declined payments
- Process insurance balance transfers and manual write-offs as required
- Perform ledger modifications for pre-due date payments resulting in account credits
- Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes
- Triage patient inquiries and route to appropriate departments
- Handle requests for itemized statements
- Support financial assistance applications and provide relevant guidance
- Manage patient disputes through established resolution processes
Skills
- Strong verbal and written communication skills
- Working knowledge of healthcare billing, insurance, and patient payment processes
- Ability to navigate Client systems with accuracy and efficiency
- High level of integrity, confidentiality, and compliance adherence
- Problem-solving and conflict resolution skills for handling patient disputes
Company Overview
- Smarter Technologies is a healthcare technology company that provides AI-driven revenue cycle management platforms for hospitals. It was founded in 2025, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.smarter-technologies.com.