Remote ACA Customer Support Specialist (Licensed) – $20–$25/hr
We’re looking for an experienced ACA Customer Support Specialist to join our team in a fully remote, non-sales role. This position is focused on supporting agents in real time — not selling.
If you know ACA, Sherpa, and dialers inside and out, and enjoy helping others perform at a high level, this is a great fit.
What You’ll Do
Provide real-time support to agents during live calls
Answer questions related to ACA eligibility, enrollments, and plan details
Assist with Sherpa quoting and application troubleshooting
Help agents navigate the TLD Dialer and system issues
Support agents via Slack in a fast-paced environment
Help resolve issues with applications, AOR, and submissions
Assist with onboarding support and basic training when needed
Requirements
Active Health Insurance License (Required)
Strong experience with:
• Sherpa (Hello Sherpa)
• TLD Dialer
• Slack (or similar platforms like Teams)
Solid understanding of ACA (Marketplace, SEP, enrollments)
Ability to multi-task and respond quickly in real time
Strong communication and problem-solving skills
Comfortable working fully remote
Compensation
$20–$25/hour (based on experience)
Full-time, remote position
Opportunity for growth within operations
Who This Is For
Someone who knows ACA inside and out
Doesn’t want to be on the phones selling
Enjoys helping agents succeed and solve problems quickly
Thrives in a fast-paced, team-oriented environment
Pay: $20.00 - $25.00 per hour
Benefits:
• Work from home
Work Location: Remote