We are looking for a full-time Quality Assurance Analyst & Trainer to join our high-performing, fully remote Customer Experience team. The role is responsible for monitoring, coaching, and continuously enhancing the quality and effectiveness of customer interactions across all service channels. Requirements • Conduct ongoing QA audits of customer interactions across phone, chat, SMS, email, and social channels. • Score and track agent performance to ensure alignment with quality standards and KPIs, and regularly report performance outcomes to department leadership. • Analyze QA trends to identify individual and team coaching opportunities. Benefits • Salary: $69,000–$75,000 (based on experience) • Fully remote working position • Paid time off (PTO) • Paid annual company holidays • Your Birthday is a paid vacation day each year — take the day to celebrate your awesomeness! • 100% company-paid Medical, Dental, and Vision Insurance • 100% company-paid Life Insurance and Short-Term Disability Coverage • Employer matching 401K participation • Charitable contribution match up to $2,500/year • $100/month Work From Home (WFH) stipend • Free monthly employee product samples and team discounts • Fun company social and team-building events (with travel included!) • Work/life balance • Professional development opportunities • Collaborative and innovative work culture Apply tot his job