SCAN is a nonprofit health organization dedicated to improving care for older adults. The Product Owner is responsible for defining and prioritizing features of a software product, collaborating with stakeholders to ensure the product meets business objectives and delivers value to customers.
Responsibilities
- Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements
- Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required
- Establishes acceptance criteria for user stories, develops test cases, and approves stories
- May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition
- Performs work with a high degree of latitude, handles complex issues and possesses expert knowledge of subject matter
- Uses qualitative and quantitative data to observe clinical user behavior and support validation of design, workflow, and technical decisions that impact clinician efficiency and patient care
- Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for clinical users, supporting improved care coordination and patient experience
- Supports cross‑functional communication by documenting requirements, assumptions, decisions, and next steps for technical and non‑technical stakeholders involved in clinical initiatives
- Incorporates clinician and patient perspectives into daily product development activities, advocating for user‑centered design and continuous improvement within assigned initiatives
- Builds technical and domain fluency in relevant platforms, data concepts, and clinical workflows, including an understanding of how product decisions influence patient outcomes and care delivery
- We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
- Actively support the achievement of SCAN’s Vision and Goals
- Other duties as assigned
Skills
- 0–3 years of experience in a Product Owner, Product Analyst, Business Analyst, or related role supporting digital product development
- Experience contributing to digital or AI‑enabled products, supporting requirements definition, testing, delivery activities, or analysis within agile teams
- Experience using qualitative and quantitative data to support product decisions, validate assumptions, and assess outcomes
- Exposure to clinical and provider workflows through healthcare projects, internships, academic work, or professional experience, with an understanding of how technology can support clinicians and patient care
- Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
- Excellent communication, prioritization, problem solving, and decision-making skills
- Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions
- Ability to drive discovery sessions and workshops with business users
- Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals
- Experience with coordinating diverse groups of individuals to achieve overall program success
- Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy
- Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners
- Growing ability to understand clinical and provider workflows, user needs, and quality considerations, including how digital solutions impact patients, clinicians, and care teams
- Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve clinical, operational and patient outcomes
- Technical expertise - Basic analytical skills
- Problem Solving - Basic problem-solving skills
- Communication - Good communication and interpersonal skills
- Learning Agility – Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from clinicians, providers, and teammates
- Collaboration – Ability to work effectively within cross‑functional teams, contributing to shared goals and supporting delivery of improvements to clinical, provider, and patient experiences
- Bachelor's degree preferred in Business, Computer Science, Information Systems, Healthcare Administration, Public Health, or a related discipline
Benefits
- An opportunity to become part of a team that makes a difference to our members and our community every day!
Company Overview
- About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years. It was founded in 1977, and is headquartered in Long Beach, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.thescangroup.org/.
Company H1B Sponsorship
- SCAN has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 3 in 2024, 6 in 2023, 6 in 2022, 5 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.