At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Overview of Role/Job Purpose:
The Utility Solutions - Product Demo Specialist III leads high-value, strategic demo initiatives, developing advanced demo environments and narratives that directly influence buying decisions for our utility customers and prospects. This role partners with executives, senior sales leadership, and bids teams as a trusted internal consultant, ensuring demo experiences are tightly integrated into the broader utility customer journey. The Specialist III also mentors junior demo specialists and contributes to innovation in demo delivery.
Essential Job Duties:
· Lead and deliver high-impact utility systems (billing, customer engagement) demos for strategic and enterprise electric/gas/water utility opportunities.
· Design and maintain advanced demo environments, simulations, and industry-specific configurations.
· Collaborate with executives, sales leaders, and bids teams to shape pursuit narratives and ensure seamless handoffs.
· Develop demo playbooks, templates, and best practices for the team.
· Mentor junior and mid-level demo specialists in storytelling, billing system attributes, and technical readiness.
· Analyze performance metrics and feedback to refine demo strategies.
Required Skills/Qualifications:
· 5+ years of experience in product demonstrations, pre-sales, training or sales enablement within the Billing/Customer Information Systems (CIS) and customer engagement utility space.
· Expertise in demonstration storytelling (simplify complexity), technical configuration, and client engagement.
· Strong leadership presence and mentoring capabilities.
· Experience supporting enterprise sales cycles and strategic pursuits.
Preferred Qualifications:
· Understanding of storytelling and value-selling, tailoring messages to executive and operational audiences.
· Deep understanding of SaaS value propositions and a consultative, solution-focused mindset.
Personal Attributes:
· Strategic – You craft and deliver highly tailored, insight-led product demonstrations that align to customer-specific use cases, industry pain points, and business outcomes.
· Innovative – You stay current on product capabilities, industry trends, and competitor positioning to continuously enhance demo quality and strategic alignment.
· Influential – You build trust with executives, sales leaders, and cross-functional partners with your collaborative nature and passion for people
· Leadership-Oriented – You guide team development and demo excellence.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.