About the position
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Summary
We are seeking a Business Consultant with Public Sector experience to support the analysis, design, and implementation of technology-driven solutions for government agencies. This role will focus on gathering requirements, analyzing business processes, and ensuring successful solution adoption to improve service delivery for federal, state, and local government organizations.
Responsibilities
• Business Analysis & Requirements Gathering: Engage stakeholders to understand and document business needs. Conduct interviews, workshops, and process mapping. Create BRDs, FRDs, user stories, and acceptance criteria. Ensure alignment between business needs and technical solutions.
• Solution Design & Implementation Support: Optimize workflows for government services and citizen engagement. Collaborate on system integration and cloud-based platform adoption. Support automation, reporting, and self-service tools.
• Testing & Quality Assurance: Develop and execute test cases and UAT plans. Facilitate UAT sessions and feedback collection. Track defects and enhancement requests for quality delivery.
• Stakeholder Management & Training: Serve as liaison between business, IT, and partners. Conduct training and support system adoption.
Requirements
• 10+ years as a Business Consultant, 3+ years in public sector.
• Experience with digital transformation and enterprise systems.
• Knowledge of Agile, Scrum, and Waterfall methodologies.
• Understanding of FedRAMP, FISMA, HIPAA, CJIS regulations.
• Experience with citizen engagement, public sector workflows, compliance and service delivery models.
• Strong communication and stakeholder engagement.
• Analytical, problem-solving, and organizational abilities.
Nice-to-haves
• CBAP or PMI-PBA
• CSM or PMP