About the position Responsibilities • Accurately schedules services per department protocol and as applicable to assigned area(s). • Coordinates resources to ensure patients receive an appropriate level of care at every interaction. • Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures. • Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol. • Consistently exhibits professional, effective, and articulate communication verbally and in written form. • Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines. • Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload. • Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks. • Assists with cross training and onboarding of new hires as applicable to assigned area(s). • Works cooperatively with appropriate departments to ensure all visits are properly scheduled. • Monitors access issues with provider schedules that may impact patient experience. Requirements • High school diploma or GED required. • Minimum of one (1) of the following preferred: post high school education or vocational training in healthcare, previous work experience in healthcare or customer service, or knowledge and understanding of medical terminology. • Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed. • Accurately type 45 wpm highly preferred. • Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. • Commitment to working in a team environment and maintaining confidentiality as needed. • Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Benefits • Full-time position with competitive salary range. • Remote work eligibility after initial training period. • Opportunity for professional development and training. Apply tot his job