Lakeview Loan Servicing, LLC. is dedicated to delivering high-quality products and services to its customers. They are seeking a motivated Operations Engineer to join their technology operations team, responsible for troubleshooting and maintaining infrastructure, applications, and networks to ensure uptime and stability.
Responsibilities
- Serve as the first point of contact for technical incidents, alerts, and service requests
- Triage and resolve server, network, and application issues - escalating to senior engineers, when necessary, with full context and documentation
- Monitor system health through tools such as New Relic and native cloud monitoring services
- Document all troubleshooting steps, findings, and resolutions within the ticketing system for accountability and knowledge sharing
- Follow incident management and escalation procedures to maintain SLA compliance
- Support patching, system checks, and maintenance windows
- Collaborate with Engineering teams to ensure handoffs are complete and actionable
- Participate in on-call rotations and assist during outages or critical events
- Contribute to improving runbooks, knowledge base articles, and monitoring dashboards
- Demonstrate composure under pressure - calmly collecting data, correlating symptoms, and maintaining communication during incidents
- Collaborate closely with Application Support, IT Security, and Development teams to troubleshoot and resolve cross-system issues
- Participate in post-incident reviews to identify root causes and propose process improvements
- Partner with senior engineers to identify automation opportunities and streamline manual operational tasks
- Other duties as assigned by leadership
Skills
- 1-3 years of experience in IT operations, helpdesk, or systems support is required
- Strong troubleshooting skills across Windows Server, networking, and application environments
- Basic familiarity with Azure (preferred) and/or AWS environments
- Experience using monitoring platforms like New Relic, Datadog, or similar tools
- Working knowledge of Active Directory, DNS, load balancers, and firewalls is a plus
- Understanding of incident and change management practices (ITIL familiarity a plus)
- Excellent written communication - especially in documenting tickets and escalations clearly
- Strong interpersonal communication skills; ability to work collaboratively across multiple teams and time zones
- Ability to multitask and stay composed in high-pressure situations
- A growth mindset with a desire to learn automation, scripting, and deeper infrastructure concepts is a plus
Company Overview
- BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options. It was founded in 2010, and is headquartered in Coral Gables, Florida, USA, with a workforce of 501-1000 employees. Its website is https://lakeview.com.
Company H1B Sponsorship
- Lakeview Loan Servicing, LLC. has a track record of offering H1B sponsorships, with 29 in 2025, 6 in 2024, 8 in 2023, 6 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.