SAAS Community Manager (Full-Time)
The Lonely Entrepreneur – Learning Community
Remote (U.S.-based) | Full-Time
GENERAL
We are only looking for people who demand excellence from themselves and their teammates. If this is not how you operate, please do not apply.
This role requires ownership, emotional intelligence, judgment, and follow-through. The work matters—to our members, partners, and mission.
Experience with entrepreneur communities, business consulting, coaching, and/or subscription-based SaaS is strongly preferred.
ABOUT THE LONELY ENTREPRENEUR
The Lonely Entrepreneur exists because founders are overwhelmed, isolated, and unsure who to trust—especially in an AI-driven economy.
Our core product is the Learning Community (LC), a SaaS platform built to be the first true one-stop shop entrepreneurs need to start, survive, and grow.
The Learning Community includes:
3,500+ learning modules (business + personal challenges)
Hundreds of templates and tools
Vendor guidance and platform reviews
Active community, group coaching, and live calls
Funding exposure and vetted service providers
TLE also offers Sidekick Consulting (1:1 for $5–$25M companies), the Entrepreneur Survival Guide, and MichaelGPT.
Learn more: https://lonelyentrepreneur.com/
THE ROLE
The Community Manager owns the member experience, engagement, operations, reporting, and growth of the Learning Community.
This is a senior, high-trust role and the connective tissue between members, leadership, marketing, sales, coaching, and partners.
Community is the product. You own it end-to-end.
Reports to the Executive Director of Entrepreneur Success.
CORE RESPONSIBILITIES
Community Experience & Engagement
Own the member journey from onboarding through long-term engagement
Drive activation, participation, and retention in Mighty Networks
Identify disengaged or high-potential members and intervene thoughtfully
Create recognition, spotlights, and success stories
Platform Ownership (Mighty Networks)
Own structure, flow, and clarity of spaces and content
Manage announcements, live events, group coaching, and community hygiene
Onboarding & Member Support
Run onboarding end-to-end (DM welcome within 24 hours, email/text flows, orientations)
Conduct weekly group and individual onboarding sessions
Provide high-quality support via platform, email, text, DMs, Zoom, and phone
Coaching, Events & CEO Calls
Schedule, manage, and moderate coaching calls, CEO calls, and special events
Handle registration, reminders, agendas, moderation, and follow-ups
Participate actively in CEO calls
Content, Testimonials & Media
Record calls, capture testimonials, pull transcripts
Create reporting and marketing materials using Canva
Publish learning modules (video, images, content)
Social Community Extension
Extend LC discussions into LinkedIn and other channels
Bring external insights back into the community
AI & Tools Enablement
Stay current on AI tools relevant to founders
Translate complex tools into practical, founder-friendly guidance
Upsell & Cross-Sell (Trust-Based)
Identify natural moments to introduce premium programs, CEO calls, and consulting
Guide members based on need—not pressure
Reporting, Data & Operations
Generate reports for leadership, grants, and partners
Maintain clean data in HubSpot; manage workflows via HubSpot and Zapier
Furnish weekly progress reports
REQUIRED QUALIFICATIONS
5+ years managing online or membership-based communities
Hands-on Mighty Networks experience (strongly preferred)
Proven ownership of engagement, retention, and growth
Strong HubSpot and automation workflow experience
Experience running live events and coaching calls
Strong LinkedIn and social community skills
Working knowledge of AI tools and modern SaaS platforms
Exceptional written communication and emotional intelligence
Highly organized, proactive, and autonomous
Canva experience
Comfortable working with founders and executives
HOW SUCCESS IS MEASURED
Member engagement, activation, and retention
Onboarding completion
Event and coaching participation
Reporting quality and timeliness
Data accuracy and system integrity
Trust-based upsell effectiveness
Member satisfaction and outcomes