About the position Responsibilities • Answer incoming calls and process medical claims as required. • Troubleshoot and resolve issues for clients, healthcare provider offices, and patients. • Act as a point of escalation for Medical Billers regarding policies and procedures. • Train, coach, and mentor Medical Billers to enhance their skills. • Lead by example to achieve team and departmental goals. • Define and enforce best practices in claims processing. • Provide reports and analysis to improve customer and healthcare facility experiences. • Identify training opportunities and recommend solutions for improvement. • Backup Supervisor activities when required. • Complete ad-hoc project work as defined by Supervisor. Requirements • HIPAA certified • Minimum of 3 years of Medical Billing experience • Medical Billing and Coding Certification • Ability to interpret Explanation of Benefits (EOB) • Subject Matter Expert (SME) in PAAS Program Support operations • Customer Service experience preferred • Pharmacy Technician experience preferred. Benefits • Health insurance • Flexible scheduling options • Professional development opportunities • Diversity and inclusion programs Apply tot his job