Job description
Nucleus is looking to hire 2 Literature Managers on 6 month FTC's to help us through a busy and exciting period as we continue our platform transformation programme.
Role purpose
Our literature team is central to ensuring we issue clear and effective product literature that helps customers easily understand and engage with our products, driving positive outcomes and helping ensure their retirement will be more rewarding.
This essential role is to support the development and delivery of customer facing regulatory and operational product literature, ensuring it meets all regulatory and brand guidelines. Its purpose is to support the Senior Literature Manager and ultimately the Head of Brand and Marketing Operations to establish and maintain the customer literature estate across the group, continually increasing our standards, and ensuring it is fit for purpose.
You’ll spend your time:
Preparing and managing customer facing literature:
- Proactively managing literature ensuring technical, operational and regulatory changes are incorporated on a timely basis.
- Draft new literature ensuring it is clear, fair and not misleading and adheres to consumer duty/ customer understanding principles.
- Manage regular product suite literature reviews, document type reviews and approvals liaising with respective Subject Matter Experts using our compliance workflow system, Nutshell, so they are captured by our annual oversight process.
- Applying feedback from external annual literature testing to continue to strengthen our SOLVE framework, a toolkit we apply as part of our ongoing Consumer Duty commitment to ensure our literature is clear, fair and not misleading.
- Effectively dealing with internal and external queries in relation to customer literature.
- Adhering to literature processes and procedures and keeping them up to date as required.
- Co-ordinate the upload of literature items to the website estate (via CMS and Nutshell).
- Manage printed literature, braille and large print requests liaising with external non-standard print specialists.
- Complete procurement requests and maintain a record of literature spends on marketing budget tracker.
- Attend project meetings as required and provide literature related input.
- Responsible for completing all mandatory training and to do so within required timescales.
A bit about you:
We’d really like you to have/be:
- Excellent grammar and copy writing skills
- Ability to adapt at pace to changes in workload priorities
- Strategic thinking and problem-solving abilities
- In-depth knowledge of investment platforms, financial products, and services,
- Knowledge of regulatory requirements and compliance standards within the financial services industry, particularly financial promotion principles and sign-off processes.
- Excellent communication and interpersonal skills to build relationships and collaborate effectively with internal and external stakeholders.
- Excellent organisational/planning skills, attention to detail and the ability to work to tight deadlines
You’ll have strong copywriting, proofreading and editing skills to deliver clear and concise customer product literature.
You’ll be highly motivated with a ‘can do’ attitude. Well organised, you're the type of person who asks great questions to understand expectations.
Interpersonal skills are important attributes for this role, including the ability to influence and collaborate.
You’ll be passionate about the work you deliver and the desire to deliver the best customer outcomes.
You’ll understand what Nucleus' core purpose is and you support our core values and personally demonstrate these.
Adaptability and resilience are essential in this fast moving, changing environment.
A little about us
We’re the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match? Check out this video and find out!
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
If you’d like to find out more about us or the role, get in touch with our People team.