About arenaflex – Shaping the Future of Connectivity
arenaflex is a global leader in communications and technology, proudly continuing a legacy that began nearly 150 years ago with the invention of the telephone. Today, we power the world’s most advanced 5G, fiber, and cloud‑based solutions, enabling families, communities, and businesses to stay connected, collaborate, and thrive. Our Consumer Technology Experience team drives innovative, reliable, and differentiated digital experiences that inspire millions of users worldwide.
We are seeking a visionary Lead Digital Customer Growth – Business Online Sales Assist to join our fast‑moving digital ecosystem. This senior role blends strategic thinking, data‑driven optimization, and cutting‑edge technology leadership to accelerate digital sales, enhance customer journeys, and champion a culture of rapid experimentation.
Why This Role Is Unique
At arenaflex, you won’t just follow trends—you’ll set them. You will lead cross‑functional teams, influence executive decisions, and shape the roadmap for next‑generation digital commerce experiences. Your work will directly impact revenue growth, operational efficiency, and the overall satisfaction of millions of customers interacting with arenaflex’s online platforms.
Key Responsibilities
- Digital Strategy & Human‑Assist Coordination: Partner with digital, product, and customer‑care teams to design and execute strategies that blend automated self‑service with human assistance, optimizing traffic routing and lead distribution for maximum sales volume.
- eCommerce Product Management: Oversee end‑to‑end product launches, online offer development, and feature releases across desktop, mobile web, and native apps to ensure a seamless and compelling customer experience.
- Demand & Traffic Optimization: Lead demand‑generation initiatives, collaborate with marketing to prioritize converged growth, and work with technology teams to enhance site performance while mitigating fraud.
- Customer Journey Mapping: Analyze digital personas, develop journey maps, and orchestrate coordinated touchpoints that deliver the right arenaflex products at the right moment.
- Innovation & Test‑And‑Learn Leadership: Champion a hypothesis‑driven, rapid‑learning culture; run A/B tests, pilot AI‑powered personalization, and translate insights into scalable solutions.
- Technology Roadmap Advocacy: Influence product and technology roadmaps to incorporate converged buy flows, cross‑selling capabilities, and secure, scalable infrastructure.
- Data Analytics & Optimization: Leverage advanced analytics, work with data science partners to surface trends, and implement data‑driven decision processes that improve conversion, reduce churn, and increase average order value.
- Leadership & Mentorship: Guide junior team members, foster a collaborative environment, and serve as a strategic advisor to senior leadership on digital growth initiatives.
Essential Qualifications
- Bachelor’s degree (BS/BA) in Business, Marketing, Computer Science, or a related field; advanced degree preferred.
- Minimum 5 years of progressive experience in digital strategy, eCommerce, or online sales growth within a large‑scale organization.
- Demonstrated expertise in managing omni‑channel digital experiences (desktop, mobile web, apps).
- Strong analytical background with proficiency in tools such as Google Analytics, Adobe Analytics, SQL, or similar.
- Proven track record of leading cross‑functional initiatives that resulted in measurable revenue uplift.
- Exceptional communication and stakeholder‑management skills; ability to influence at the executive level.
- Experience with AI/ML personalization, fraud detection, and scalable cloud platforms is highly desired.
- Relevant certifications (e.g., Google Analytics, Agile/Scrum, PMP) are considered a plus.
Preferred Skills & Competencies
- Strategic mindset with a passion for innovative, customer‑centric solutions.
- Hands‑on experience with CRO (Conversion Rate Optimization) techniques and testing frameworks.
- Deep understanding of digital advertising, SEO/SEM, affiliate marketing, and partnership ecosystems.
- Ability to translate complex data insights into clear, actionable business recommendations.
- Leadership style that encourages collaboration, creativity, and continuous learning.
- Comfort with fast‑paced, ambiguous environments and the ability to pivot quickly.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its people. As a senior leader, you will have access to:
- Executive mentorship programs and leadership development tracks.
- Sponsored certifications, conferences, and industry events focused on digital transformation, AI, and eCommerce.
- Opportunities to lead high‑visibility, cross‑functional projects that shape the company’s strategic direction.
- Access to internal innovation labs where you can prototype emerging technologies.
- A clear path toward senior director or VP‑level roles within the digital commerce organization.
Work Environment & Culture at arenaflex
Our offices in Dallas, TX and Bothell, WA are vibrant hubs of collaboration, creativity, and tech‑driven energy. While this role requires a minimum of five days per week on‑site, you’ll benefit from:
- Open‑plan workspaces and quiet zones designed for focused work.
- Regular “innovation days” where teams share experiments and breakthroughs.
- Diverse employee resource groups that celebrate different backgrounds, perspectives, and interests.
- A culture that rewards bold ideas, calculated risk‑taking, and data‑backed decision making.
- Inclusive policies that ensure every voice is heard and valued.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package, including:
- Base salary ranging from $143,800 to $215,800 USD, commensurate with experience, location, and expertise.
- Annual performance bonuses and equity participation opportunities.
- Comprehensive medical, dental, and vision coverage for you and your family.
- Generous 401(k) plan with company match.
- Tuition reimbursement program to support continued education.
- Paid time off: at least 23 vacation days plus 9 company‑designated holidays, plus additional sick and caregiver leave.
- Paid parental, adoption, and family‑care leave.
- Short‑term and long‑term disability, life, and accidental death insurance.
- Supplemental benefits such as critical illness, hospital indemnity, and legal plans.
- Employee Assistance Program (EAP) and extensive wellness initiatives.
- Up to 50 % discount on arenaflex mobility plans, internet, fiber, and device accessories.
- Opportunities to contribute to community outreach and sustainability projects.
How You’ll Make an Impact
By joining arenaflex, you will be at the forefront of shaping how millions of customers engage with digital services. Your strategic vision will drive revenue, enhance brand loyalty, and empower customers with intuitive, frictionless buying experiences. You’ll work side‑by‑side with technology innovators, marketing gurus, and product champions to turn data insights into real‑world growth.
Ready to Lead Digital Growth at arenaflex?
If you are passionate about transforming digital commerce, love turning insights into action, and thrive in a collaborative, fast‑moving environment, we want to hear from you. Apply today to become a key driver of arenaflex’s next chapter in digital excellence.
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified individuals with disabilities.