Prosperity Life is a fast-growing, privately held insurance company aiming to become a leading U.S. retail platform. The Junior Operations Engineer will support day-to-day operational systems, assist with monitoring and issue resolution, and ensure critical processes run accurately and reliably in a highly regulated environment.
Responsibilities
- Support and Maintain Operational Systems
- Support servers, applications, cloud environments, and mainframe systems that power life insurance and annuity operations
- Help ensure system uptime, reliability, and performance across production environments
- Assist with overnight mainframe and batch processing cycles as needed to support business continuity
- Monitor, Troubleshoot, and Resolve Issues
- Investigate system outages, slow performance, and failed deployments by digging into logs, configurations, and infrastructure
- Troubleshoot issues directly and partner with senior engineers when escalation is needed
- Roll back changes quickly and safely when issues arise to minimize business impact
- Execute Deployments and System Updates
- Assist with application deployments, system updates, and code releases across environments
- Maintain and support pipelines used for releases and operational changes
- Validate deployments and ensure systems remain stable postrelease
- Partner Across Infrastructure and Engineering Teams
- Work closely with the Infrastructure Team to support networking, storage, compute resources, and virtualization platforms
- Collaborate with IT and Operations partners to resolve issues and support shared operational goals
- Leverage and Build Technical Skills
- Administer and support Windows environments using Microsoft operating systems
- Use PowerShell and SQL scripting to support automation, troubleshooting, and reporting
- Support SQL Server, IIS, Azure services, and Nutanix environments as part of daily operations
- Execute basic mainframe console commands to support batch and production processing
- Document and Improve Operational Processes
- Create and maintain clear technical documentation, procedures, and runbooks
- Identify opportunities to improve system reliability, operational efficiency, and issue response
- Contribute to continuous improvement efforts that strengthen operational stability in a highly regulated environment
Skills
- Strong attention to detail
- Desire to learn
- Interest in how systems and processes support life insurance and annuity operations
- Support servers, applications, cloud environments, and mainframe systems that power life insurance and annuity operations
- Help ensure system uptime, reliability, and performance across production environments
- Assist with overnight mainframe and batch processing cycles as needed to support business continuity
- Investigate system outages, slow performance, and failed deployments by digging into logs, configurations, and infrastructure
- Troubleshoot issues directly and partner with senior engineers when escalation is needed
- Roll back changes quickly and safely when issues arise to minimize business impact
- Assist with application deployments, system updates, and code releases across environments
- Maintain and support pipelines used for releases and operational changes
- Validate deployments and ensure systems remain stable post-release
- Work closely with the Infrastructure Team to support networking, storage, compute resources, and virtualization platforms
- Collaborate with IT and Operations partners to resolve issues and support shared operational goals
- Administer and support Windows environments using Microsoft operating systems
- Use PowerShell and SQL scripting to support automation, troubleshooting, and reporting
- Support SQL Server, IIS, Azure services, and Nutanix environments as part of daily operations
- Execute basic mainframe console commands to support batch and production processing
- Create and maintain clear technical documentation, procedures, and runbooks
- Identify opportunities to improve system reliability, operational efficiency, and issue response
- Contribute to continuous improvement efforts that strengthen operational stability in a highly regulated environment
- Strong process driven mindset with emphasis on designing workflows that reduce human error and operational risk
- Available to work evenings, weekends, and on-call as needed or required
- Demonstrated commitment to security best practices and risk management, including proactive identification and mitigation of vulnerabilities
- Demonstrated ability to document processes and procedures
- Operational Excellence: Maintains reliable, high-quality system operations while balancing urgency, accuracy, and stability
- Problem Solving: Diagnoses issues at the root by analyzing logs, configurations, and system behavior to resolve incidents efficiently
- Systems Mindset: Understands how infrastructure, applications, and batch processing work together to support business-critical operations
- Technical Curiosity: Actively builds skills across operating systems, scripting, databases, cloud platforms, and mainframe environments
- Communication: Clearly documents processes and communicates issues, risks, and resolutions with technical and non-technical partners
- Ownership & Accountability: Takes responsibility for system health, follows through on issues, and escalates appropriately when needed
- Collaboration: Partners effectively with Infrastructure, IT, and Operations teams to support shared operational goals
- Adaptability: Thrives in a fast-paced, highly regulated environment where priorities can shift and systems are mission-critical
Benefits
- Comprehensive medical, dental, and vision coverage
- An HSA and 401(k) company match
- Paid time off
- Employer-paid life and disability insurance
Company Overview
- Prosperity Life is an insurance agency that provides a wide range of life, health, property, and casualty insurance products and services. It was founded in 1916, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://prosperitylife.com.