**Job Description:**
Join the arenaflex Team: A World of Opportunities Awaits
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, collaborative environment where innovation and teamwork come together? Look no further! arenaflex is seeking an experienced Hybrid Customer Care Professional - Small Business Sales to join our team.
**About arenaflex**
arenaflex is a leading global payments and technology company that has been making a difference in people's lives for over 160 years. We're committed to backing our customers, communities, and each other with a shared passion for excellence, integrity, and innovation. Our vibrant community of colleagues is dedicated to creating a career journey that's unique and meaningful to each individual.
**Why arenaflex?**
At arenaflex, we believe that everyone deserves to thrive, both personally and professionally. That's why we offer a culture of learning and collaboration, providing our colleagues with the support they need to grow their skills, conquer new challenges, and achieve their goals. Our commitment to diversity, equity, and inclusion ensures that everyone feels seen, heard, and valued.
**The Role**
As a Hybrid Customer Care Professional - Small Business Sales, you'll be the face and voice of arenaflex, delivering exceptional customer experiences and driving business growth. Your primary responsibilities will include:
* Service inbound calls, engaging and consulting with small business owners and decision-makers to learn about their needs and recommend the right arenaflex products
* Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
* Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
* Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
* Document necessary account information according to established policies and procedures
* Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
**Qualifications**
To succeed in this role, you'll need:
* Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
* Proven success in a customer service and sales environment (two years+)
* Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
* Experience owning or working in a small business is a plus
* High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available
**Work Environment and Culture**
As a Hybrid Customer Care Professional - Small Business Sales, you'll have the flexibility to work from home or in our office, depending on your role and business needs. Our Bring Your Own Internet (BYOI) Program ensures that you have the necessary internet connection to perform your job duties. Our secure home office environment requires a reliable internet connection, a quiet workspace, and minimal distractions.
**Compensation and Benefits**
We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our comprehensive benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Career Growth Opportunities**
At arenaflex, we're committed to helping you grow your skills and achieve your career goals. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on your role and business needs, you may work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team of talented professionals at arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.