IT Field Support Specialist (HT1) (Government)

AT&T Global Public Sector is a trusted provider of secure network solutions and professional services to the Federal Government. They are seeking an IT Field Support Specialist to provide advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring customers remain connected and productive. Responsibilities - Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely - Troubleshoot, repair, and test hardware to minimize downtime and maximize performance - Conduct comprehensive site surveys to assess existing configurations and user requirements - Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability - Analyze current and future hardware requirements - Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment - Prepare and deliver site installation and test reports - Support network upgrade initiatives by installing and configuring new hardware and associated cabling - Build and install specialized interconnecting cables as required for unique site needs or hardware integrations - Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources - Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity - Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management - Act as a resource for end-user connectivity needs, providing timely and professional support and guidance - Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement Skills - High school diploma or GED required - Minimum of 1-2 years of relevant IT experience - Must possess 8570 Certification - Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals - Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches - Demonstrated ability to read, interpret, and apply information from technical manuals and schematics - Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access - Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems - Familiar with Active Directory security and policies, supporting secure and compliant IT environments - Proficient in supporting end-users remotely, providing timely and effective technical assistance - Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently - Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users - Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision - In order to be considered for this position, you must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle - Ability to lift and move items weighing up to 50 lbs as required - Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management - Required Clearance: TS/SCI with polygraph - Security+ certification is highly preferred Benefits - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk. - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Company Overview - AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.att.com/.