Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and skilled Retail Customer Service Expert to join our remote team. As a key contributor to our customer service team, you will be the face of arenaflex, providing top-notch support to our clients and customers.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
* Paid Training: Develop your skills and knowledge with our comprehensive training programs
* Competitive Wages: Enjoy a salary that reflects your value to our team
* Full Benefits: Receive comprehensive medical, dental, vision, 401k, and more
* Paid Time Off: Relax and recharge with our generous time-off policy
* Employee Wellness and Engagement Programs: Prioritize your well-being and stay engaged with our team
**You and arenaflex**
At arenaflex, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Retail Customer Service Expert, you will be a key contributor to this mission, working in a collaborative and engaging environment to provide exceptional customer experiences.
**Responsibilities**
As a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:
* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling when required
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience (preferred)
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, you will need to provide a personal device (desktop, laptop, or tablet) with:
* Windows 10 or later
* Wired Ethernet LAN connection
* Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
* A minimum of 4GB RAM
Additionally, your internet connection must meet the following requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our arenaflex family!