Are you a customer service professional with a passion for delivering exceptional experiences in a fast-paced medical environment? Do you thrive in a dynamic, remote work setting where you can make a real difference in people's lives? Look no further than this exciting opportunity to join arenaflex as a Customer Service, Medical Receptionist. In this role, you'll have the chance to accelerate your career, develop new skills, and work with a talented team of professionals who share your commitment to excellence.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. With a strong focus on innovation and collaboration, we're constantly seeking talented individuals who share our passion for making a positive impact in the lives of our patients and communities. As a remote-based organization, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team.
**Position Overview**
As a Customer Service, Medical Receptionist at arenaflex, you'll be the first point of contact for patients, employees, providers, vendors, and other stakeholders. Your primary responsibility will be to receive and respond to incoming inquiries and service requests via phone, email, web portal, and other channels. You'll work closely with our service delivery teams to provide accurate and timely information, while establishing and maintaining strong relationships with customers to identify additional ways to meet their needs and ensure their satisfaction.
**Key Responsibilities**
* Receive and respond to incoming inquiries and service requests via phone, email, web portal, and other channels
* Provide accurate and timely information to patients, employees, providers, vendors, and other stakeholders
* Work closely with service delivery teams to support one or more of the service delivery teams
* Establish and maintain strong, collaborative relationships with customers to identify additional ways to meet their needs and ensure their satisfaction
* Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
* Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information
**Additional Requirements**
* Must be a resident of one of the following states: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina
* This is a Work From Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required
**Education**
* High School Diploma or General Education Diploma (GED)
**Required Experience**
* 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
* 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
**Medical/Healthcare Experience**
* Preferred
**Skills and Knowledge**
* Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
* Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
* Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
* Requires the ability to work with and maintain confidential information
* Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
* Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
* Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
* Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners
**Pay Range**
* $19.67 - $26.56 per hour
**Shifts**
* Variable
* Job Shift: Days
* Schedule: Full Time
* Shift Hours: 8
* Days of the Week: Monday - Friday
* Weekend Requirements: None
**Benefits**
* Yes
**Unions**
* No
**Position Status**
* Non-Exempt
**Weekly Hours**
* 40
**Employee Status**
* Regular
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer EOE/M/F/Disability/Veterans.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.