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About arenaflex – Leading the Identity Authority Revolution
arenaflex is a high‑growth Platform‑as‑a‑Service (PaaS) company that has built an industry‑defining Enterprise Identity Cloud. In today’s fast‑paced digital transformation era, organizations face mounting cyber‑risk while needing to accelerate innovation. arenaflex empowers enterprises with unparalleled visibility, control, and intelligence over who accesses what, when, and how. Our platform delivers right‑time, right‑level access to the digital tools that empower employees to do their best work, while safeguarding critical assets against evolving threats.
Our mission is simple yet ambitious: to power and protect the world at work by making identity the foundation of security and productivity. With customers ranging from Fortune 500 enterprises to fast‑growing mid‑market firms, arenaflex is recognised for its relentless focus on customer success, continuous product innovation, and a culture that celebrates curiosity, collaboration, and courage.
Role Overview – IAM Practice Manager – Customer Experience (French‑Speaking)
arenaflex is seeking a dynamic, strategic, and hands‑on professional to own the end‑to‑end success journey of our French‑speaking customers in the UK and Poland. As the IAM Practice Manager – Customer Experience, you will be the trusted advisor and champion for our customers, guiding them through adoption, optimization, and expansion of arenaflex’s identity solutions. Your work will directly influence customer satisfaction, retention, and revenue growth, making you a pivotal contributor to arenaflex’s continued market leadership.
Key Responsibilities
- Primary Customer Advocate: Serve as the single, senior point of contact for assigned accounts, cultivating deep, strategic relationships up to the C‑level.
- Sales Enablement & Onboarding: Partner with the Sales organization to deliver a customer‑centric launch experience that accelerates time‑to‑value.
- Identity Landscape Consulting: Conduct comprehensive assessments of each customer’s identity and access governance environment, translate business challenges into actionable solutions, and map arenaflex capabilities to those needs.
- Adoption & Value Realization: Design and execute tailored adoption plans, monitor usage trends, and provide proactive recommendations that drive measurable business outcomes.
- Cross‑Functional Alignment: Work closely with Product Management, Engineering, Support, and Professional Services to ensure product roadmaps and service delivery are aligned with customer priorities.
- Voice of the Customer: Capture and prioritize customer feedback, champion enhancements, and influence product direction through structured communication channels.
- Performance Monitoring: Develop, track, and report on key performance indicators (KPIs) such as health scores, adoption rates, renewal likelihood, and expansion opportunities.
- Renewal & Expansion Management: Own the renewal pipeline, proactively address at‑risk accounts, and identify upsell or cross‑sell possibilities that expand arenaflex’s footprint.
- Education & Enablement: Lead webinars, workshops, and training sessions on new features, best practices, and industry trends to elevate customer competence.
- Project Governance: Assist with delivery project oversight, ensuring milestones, budgets, and quality standards are met.
- Process Improvement: Drive continuous improvement across the customer success function by identifying bottlenecks, proposing solutions, and implementing best‑in‑class processes.
- Travel: Participate in on‑site customer visits, industry events, and internal workshops up to 20 % of the time.
Essential Qualifications
- Demonstrated expertise in Identity and Access Management (IAM) with a solid foundation in cybersecurity or compliance.
- Hands‑on experience implementing or managing IAM technologies such as SailPoint, CyberArk, ForgeRock, Microsoft Entra, or arenaflex.
- Fluency in English and French – both written and spoken – enabling effective communication with executive stakeholders.
- Consulting background, either from a large strategic consultancy or an internal corporate consulting function, with a track record of delivering high‑impact advisory services.
- Proven experience in a customer‑success, application portfolio management, or SaaS adoption role.
- Deep understanding of cloud architectures (AWS, Azure, GCP) and on‑premise IT landscapes.
- Strong analytical abilities to interpret utilization data, identify risk factors, and propose mitigations.
- Excellent written and verbal communication skills, including issue tracking, triaging, and crisis management.
- Team‑player mindset with a proactive, “what‑could‑go‑wrong and how‑to‑avoid‑it” attitude.
Preferred Qualifications & Additional Strengths
- Experience driving large‑scale digital identity transformations across multiple business units.
- Knowledge of industry‑specific compliance frameworks (e.g., GDPR, ISO 27001, NIST, SOC 2).
- Certification(s) such as CISSP, CISM, or vendor‑specific IAM credentials.
- History of influencing product roadmaps through structured customer feedback loops.
- Ability to design and deliver curriculum‑level training programs for diverse audiences.
- Demonstrated success in expanding contract value through upsell or cross‑sell initiatives.
Core Skills & Competencies for Success
- Strategic Relationship Building: Establish trust with senior executives and act as a long‑term advisor.
- Analytical Insight: Leverage data to diagnose adoption gaps and present data‑driven recommendations.
- Communication & Presentation: Translate technical concepts into clear business value statements.
- Project Management: Keep delivery timelines, budgets, and scope under control while managing multiple simultaneous engagements.
- Change Management: Guide organizations through cultural and procedural shifts required for identity transformation.
- Collaboration: Work fluidly across product, engineering, sales, and support to deliver a seamless customer experience.
- Problem Solving: Anticipate challenges, devise mitigation plans, and execute corrective actions swiftly.
Career Growth & Learning Opportunities at arenaflex
arenaflex is committed to investing in its people. As an IAM Practice Manager, you will have access to:
- Professional Development Budget: Annual allowance for certifications, conferences, and advanced training.
- Mentorship Programs: Pairing with senior leaders to accelerate leadership capabilities.
- Global Exposure: Interaction with multinational customers, cross‑regional teams, and industry thought leaders.
- Leadership Pathways: Clear tracks toward Senior Customer Success Director, Portfolio Management Lead, or Product Strategy roles.
- Innovation Labs: Participation in sandbox environments to experiment with upcoming arenaflex features and share insights back to product teams.
Work Environment & Culture
At arenaflex, we foster a culture that blends high performance with genuine care for each individual. Our core values include:
- Customer‑First Mindset: Every decision is filtered through the impact on our customers.
- Bold Innovation: We challenge the status‑quo and encourage creative problem‑solving.
- Integrity & Transparency: Open communication and ethical conduct guide our interactions.
- Collaboration & Diversity: A diverse workforce fuels richer ideas and better solutions.
- Growth Orientation: Continuous learning is celebrated; mistakes are treated as learning opportunities.
Our offices in the UK and Poland offer modern, flexible workspaces, while we also support remote‑first arrangements to accommodate personal productivity preferences. Team socials, health‑and‑wellness programs, and employee resource groups further enhance work‑life balance.
Compensation, Perks & Benefits (General Overview)
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Aligned with market benchmarks for senior IAM and customer success roles.
- Performance Bonus: Targeted at 10‑20 % of base, linked to customer health, renewal, and expansion metrics.
- Equity Participation: Stock options or RSUs to share in arenaflex’s long‑term growth.
- Health & Wellness: Comprehensive medical, dental, vision coverage, plus mental‑health resources.
- Retirement Plans: Employer‑matched pension or 401(k) programs (where applicable).
- Generous Paid Time Off: Vacation, holidays, and sick leave to recharge.
- Professional Development: Funding for certifications, training platforms, and industry conferences.
- Technology Stipend: Home‑office equipment and connectivity support.
- Travel Allowance: Reimbursement for required on‑site visits and customer engagements.
Application Process & Call to Action
If you are a strategic, customer‑obsessed IAM professional with fluency in French and a passion for driving digital identity transformation, arenaflex wants to hear from you. Join a fast‑growing, purpose‑driven organization where your expertise will shape the future of enterprise security and enable countless professionals to work confidently.
To apply, please click the link below and submit your resume, cover letter, and any relevant certifications. We look forward to exploring how your vision aligns with arenaflex’s mission to power and protect the world at work.
Apply to this role at arenaflex
arenaflex – Equality & Inclusion
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination.