Role Description
Mae is hiring a Bilingual Spanish-Speaking Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.
This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.
You will report to the Member Services Manager.
What You'll Own
• Member Outreach & Enrollment
• Make 75+ outbound calls daily to eligible members.
• Educate members in English and Spanish about Mae's services and doula support.
• Build trust quickly through culturally responsive, compassionate communication.
• Address questions and objections with clarity and confidence.
• Secure enrollment during live conversations whenever possible.
• Guide members step-by-step through the onboarding process.
• Performance & Execution
• Consistently meet daily outreach and monthly enrollment targets.
• Prioritize outreach using internal systems and enrollment goals.
• Document all outreach activity accurately in CRM tools.
• Identify barriers impacting conversion and communicate solutions proactively.
• Team Contribution
• Share patterns, trends, and recurring member concerns.
• Escalate operational or technical issues promptly.
• Contribute ideas that improve outreach quality and conversion rates.
What Success Looks Like
• This role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.
• Minimum 75 outreach calls per day.
• Minimum 120 new member enrollments per month.
• Consistent achievement of monthly targets.
• Clear, accurate documentation and follow-through.
• High-quality member interactions that reflect Mae's mission.
Experience We're Looking For
• Fluent in Spanish and English, written and verbal.
• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments.
• Proven track record of meeting or exceeding performance targets.
• Comfortable handling high outbound call volumes.
• Ability to work independently in a fully remote setting.
What Makes Someone Successful at Mae
• Strong influencing and motivational communication skills.
• Emotional resilience when handling rejection or sensitive conversations.
• Highly organized with strong time management.
• Comfortable using Slack, Gmail, CRM systems, and digital tools.
• Quick learner in fast-moving environments.
Work Expectations
• Fully remote, U.S.-based role.
• Full-time, 1099 contract (LLC preferred).
• Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET.
• Reliable high-speed internet.
• Private, quiet workspace suitable for confidential conversations.
• This is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.
Compensation
• $4,500 per month, with potential for additional monthly performance bonuses.
Mae Health Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.