Job title: Head of Operations (m/f/d) Germany & Austria (E-MOBILITY)
Location: Germany (remote)
Job reference #: 32221
Contract type: Permanent
Language requirements: German (native or C1) and English (C1). Italian is a plus
Plenitude On The Road (POTR) is seeking a Head of Operations in E-Mobility to coordinate the operations of its EV charging network in the DAT area. Part of the Eni Group, POTR is a leading charging infrastructure operator in Italy and is rapidly expanding across Germany, Austria, Switzerland, France and Spain.
You will be part of the Germany & Austria Region (DAT) and the Operations Team based in Germany and Austria, with availability for site visits across these countries and occasional meetings at POTR headquarters in Italy and at regional offices in Germany and Austria.
You will interact closely with the Backend and Operations teams based in Milan, with regular alignment with the Head of Operations in Milan.
You will be responsible for ensuring the optimal performance of charging stations in the DAT area by monitoring operations, providing technical support, performing remote diagnostics, and managing anomalies in line with contractual SLAs. You will coordinate on-site maintenance and repair activities, oversee both scheduled and corrective maintenance, manage spare parts procurement, and contribute to the development of service processes and technical documentation. You will lead a small operations team in Austria and Germany, reporting directly to the Country Manager Germany & Austria.
The position requires excellent verbal and written communication skills in German, as well as very good verbal and written skills in English. Knowledge of Italian and other European languages will be considered an advantage.
About Plenitude On The Road S.R.L.
Plenitude On the Road is Plenitude’s dedicated company for electric mobility, playing a central role in the transition to sustainable transportation across Europe. It focuses on expanding electric vehicle (EV) charging infrastructure and provides certified electricity from 100% renewable sources, guaranteed by European origin certifications. Operating both as the owner and manager of its charging network and as a service provider for EV users, Plenitude On the Road ensures a seamless, reliable and sustainable charging experience. With a rapidly growing presence, Plenitude On the Road is active in eight countries - Italy, France, Germany, Austria, Switzerland, Spain, Slovenia and Romania - and is expanding into Greece, Portugal, Croatia and Serbia. We install charging stations, manage the network and offer comprehensive e-mobility services, helping shape the future of clean transportation across Europe. Become part of a global energy tech company committed to achieving carbon neutrality by 2050. We invest in people’s growth and innovation. We foster continuous learning, value diversity and inclusion and promote flexible work arrangements with a strong focus on well-being and work-life balance.
Main responsibilities:
Operations Management & Network Performance
- Lead and manage operations and maintenance activities for the charging infrastructure network across Germany and Austria, ensuring high availability, reliability, and operational excellence
- Monitor the performance, uptime, and utilisation of installed charging locations, tracking key operational and commercial KPIs
- Provide technical support to maximise charging station uptime, ensuring the rapid identification and resolution of operational issues
- Debug systems and perform remote diagnostics on field failures, implementing anomaly management procedures in line with agreed contractual SLAs
- Coordinate root cause analysis, service, repair, and maintenance activities, acting remotely or engaging contractors for on-site interventions when required
- Plan, coordinate, and supervise scheduled and corrective maintenance activities, ensuring timely execution and high-quality outcomes
- Order, manage, and track spare parts and technical components in coordination with external suppliers and service partners
- Ensure effective incident management and escalation processes for operational issues affecting network performance
Network Optimisation & Utilisation Growth
- Analyse charging data, uptime, and utilisation metrics to identify performance gaps and underperforming locations
- Develop and implement initiatives to increase charger utilisation and customer adoption, working closely with commercial, marketing, and product teams
- Identify and drive expansion opportunities at existing sites, including the installation of additional chargers or power upgrades
- Improve site performance and customer experience through measures such as enhanced accessibility, signage, and operational processes
Stakeholder & Partner Management
- Serve as the primary operational interface for site hosts, service providers, and maintenance partners
- Manage relationships with external contractors and service partners, ensuring service quality and compliance with contractual SLAs
- Coordinate closely with engineering, product, and central operations teams to investigate new issues and implement corrective actions
- Ensure clear reporting, documentation, and communication regarding network performance and operational improvements
Electrical Safety & Compliance (Verantwortliche Elektrofachkraft – VEFK)
- Act as Verantwortliche Elektrofachkraft (VEFK) for Germany and Austria in accordance with DIN VDE 1000-10, ensuring the safe operation of all electrical installations within the charging network
- Ensure compliance with relevant electrical safety regulations and standards, including VDE standards, DGUV regulations, and applicable national legislation
- Define and oversee electrical safety procedures, inspection routines, and maintenance processes for the charging infrastructure
- Supervise electrical work carried out by external contractors, ensuring that only qualified personnel perform electrical activities
- Maintain and monitor technical documentation, inspection records, and safety compliance documentation for all electrical installations
- Support incident investigations and corrective actions to ensure continuous electrical safety and operational reliability
Process Development & Operational Excellence
- Support the development and continuous improvement of operational processes, documentation, and diagnostic knowledge for standard service activities
- Contribute to the optimisation of monitoring systems, operational workflows, and maintenance procedures
- Ensure effective knowledge sharing and coordination with central operations and engineering teams
On-Call & Operational Support
- Provide on-call availability for second-level technical support and oversee escalation management for critical incidents affecting the network
Skills and experience required:
- Degree in Electrical Engineering
- Relevant professional experience in operations, field service, or technical maintenance, ideally within e-mobility, energy infrastructure, or similar industries
- Strong knowledge of medium-voltage (MV) and low-voltage (LV) electrical systems, as well as key HSE topics related to maintenance activities
- Ability to read and interpret electrical diagrams and site electrical plans within MV/LV infrastructure environments
- Experience managing external service providers, contractors, and technical partners
- Willingness to travel regularly within Germany and Austria, sometimes at short notice, with a proactive and solution-oriented mindset; a valid driver’s licence is required
- Availability for off-hours calls and operational assignments when required
- Strong communication and collaboration skills, particularly when working with external partners and cross-functional teams
- Fluency in German and English (written and spoken); Italian is an advantage
- Strong self-management and organisational skills, including documentation and reporting
- Proven ability to manage multiple operational priorities simultaneously in a fast-paced environment
- Familiarity with IT systems, telecom infrastructure, remote monitoring platforms, or e-mobility technologies is highly valued
- Proficiency in presentations, reporting, and Microsoft Office tools
What we offer:
If you are interested in joining our team, we can offer a challenging opportunity within one of the most ambitious EV charging network developments in the DAT area. This opportunity will allow you to:
- Be part of a dynamic team of skilled EV experts - a highly qualified group capable of transferring a wide range of skills in the short term to help you become an expert in e-mobility
- Work on diverse, unique and challenging projects
- Interact with several international stakeholders, with a high degree of interdisciplinarity
- Access learning opportunities designed to enhance practical skills and business knowledge
- Contribute to a more sustainable future and make a real impact on daily mobility through a unique opportunity
- Enjoy a competitive market salary and a company car, also available for private use
How to apply:
Applications are only accepted through our online application system
Please upload your CV in English
About Eni
Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy – a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
Working at Eni
At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen.
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