German-Speaking Travel Portal Support Agent
Project: Global Online Travel Platform (Flights, Hotels & Reservations)
ERF ID: 32449
Work-from-Home Anywhere in Greece
Operational Hub: Thessaloniki – Attrina
Working Hours & Schedule
- Service hours: 08:00 – 00:00
- Schedule: Rotational shifts, Monday–Friday & weekends
Training & Onboarding
- 15 days of fully paid training
Training Start Dates:
- Interview deadline: 24-03-2026 | Training Date: 03-04-2026
Salary & Bonus Package
- Base salary: €1,300 gross/month
- Productivity bonus: Up to 10% of gross salary (based on KPIs)
- Meal allowance: Edenred Ticket Restaurant up to €100/month
Relocation Support to Greece
Choose the option that fits you best:
Option 1 – Full Relocation Package
- Flight tickets + Hotel accommodation (2 weeks) +Real estate agency fee
Option 2 – Flexible Relocation
- €250 relocation allowance +Real estate agency fee covered
About the Project
Join one of the world's largest online travel portals, used by millions of customers to book flights, hotels, and travel services worldwide. As a German-Speaking Travel Support Agent, you will support travelers before, during, and after their trips, ensuring a smooth, stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving, customer interaction, and working in a fast-paced, international environment.
Your Role as a Travel Support Expert
You will act as a first point of contact for travelers, supporting them across the full booking lifecycle via phone, email, and chat.
Main travel-related contact drivers include:
- Flight, hotel, and package cancellations & modifications
- Refunds, charge inquiries, and payment clarifications
- Assistance with existing reservations
- Handling travel-related complaints and service recovery
- Supporting partner/extranet accounts
- Responding to reviews and information requests
You will support customers primarily in German, with English overflow (1%–90%) depending on daily demand. English is also used for systems, training, and internal communication.
Language Requirements
- German: C1 or native-level fluency (mandatory)
- English: B2+ (training, tools, and overflow support)
Training & Onboarding
- 15 days of fully paid training
- In-depth onboarding on travel systems, booking flows, and customer scenarios
- Continuous coaching and quality feedback
Benefits & Work Environment
- Private healthcare benefits & exclusive employee discounts
- Free online Greek language courses
- Modern, state-of-the-art offices with relaxing break areas
- Career growth opportunities within a global travel & CX leader
- Certified Great Place to Work company
- International, multicultural, and inclusive culture
- Team events, community initiatives, and CSR programs
Why This Travel Support Role Stands Out
Work on a globally recognized travel platform
Remote work from anywhere in Greece
Paid travel-specific training & career development
Performance-based bonuses
International environment with long-term stability
Hiring Process
- Submit your application
- Complete a German & English language assessment
- Interview rounds with the client
Ready to support travelers worldwide and build a career in the travel industry?