Join the innovative team at arenaflex, a leading provider of insurance solutions, as we seek an experienced Work From Home Licensed Customer Service Representative to support our underwriting department. This role offers a unique opportunity to work in a dynamic environment, providing exceptional customer service while maintaining underwriting integrity. If you're a motivated individual with a passion for client interaction and a strong problem-solving skillset, we encourage you to apply.
**About arenaflex**
arenaflex is a forward-thinking company that specializes in providing innovative insurance solutions to our clients. With a rich legacy of protecting cherished memories and prized possessions, we're committed to fostering a vibrant community of enthusiasts, historians, and guardians of collectibles. Our mission is to "Embrace, Protect, and Expand the Collector Community," and we're seeking like-minded individuals to join our team.
**Overview of the Role**
As a Work From Home Licensed Customer Service Representative, you'll be the first point of contact for our existing customers, utilizing our call center for support or service issues, as well as routine service updates. You'll work alongside our underwriters to provide exceptional customer service while maintaining underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, and a passion for client interaction.
**Key Responsibilities**
* Address client needs and concerns via phone and email
* Maintain and utilize a working understanding of underwriting compliance guidelines
* Answer back-to-back inbound calls
* Make outbound calls as needed
* Establish customer relationships and follow up with customers
* Provide prompt, accurate, and friendly customer service
* Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications
* Conduct risk analysis and evaluate underwriting quality of applicants
* Evaluate application factors/details to appropriately match premium to underwriting risk
* Meet all production goals
* Complete new business applications for existing customers as needed
* Perform other duties as assigned
**Qualifications**
* High school diploma or equivalent
* Active P&C or Personal Lines insurance license in your state of residence
* Prior experience working in a customer-facing insurance service role
* Demonstrated success in a team environment
* Proficiency to multi-task, follow-through, and follow-up
* Excellent communication skills, written and verbal
* Positive customer and quality focus
* Possess an upbeat and positive attitude
* Organized and detail-oriented
* Proactive in problem-solving
* Ability to perform critical thinking and reasoning
* Advanced computer skills
* Reliable high-speed internet
**Desired Qualifications**
* Associate or bachelor's degree
* Prior underwriting experience
* Prior experience working on a hybrid/remote team
* Prior insurance sales experience
**Work Environment and Company Culture**
As a Work From Home Licensed Customer Service Representative, you'll have the flexibility to work from anywhere in the continental US. Our office is located in Cherry Hill, NJ, but we're committed to providing a remote work environment that allows you to thrive. We're a dynamic team that values passion, excellence, and customer satisfaction. If you're looking for a company that prioritizes work-life balance and provides opportunities for growth and development, we encourage you to apply.
**Compensation and Benefits**
* Competitive salary range: $43-46k ($21-23/hr) depending on experience level
* Overtime eligible (not required)
* Health insurance (medical, dental, vision)
* Flexible spending & health savings accounts
* Life insurance
* Retirement plan
* Paid time off
* Overtime availability
* Employee referral program
**Weekly Schedule**
* 40-hour work week
* Monday to Friday with rotating Saturday (about 1 every 4 weeks)
**Hiring Timeline**
* We're currently looking for people to start in January
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss how you can join our innovative team at arenaflex.