Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's global team as a Technical Support / Customer Service Representative (Remote). As a key member of our remote team, you will play a vital role in providing top-notch support to our clients, helping them resolve technical issues, and exceeding their expectations.
**About arenaflex**
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our diverse team of over 440,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll embark on a rewarding career journey with opportunities for growth and development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative (Remote), you'll:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**What's in It for You**
As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll enjoy:
* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join Our Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join arenaflex's global team as a Technical Support / Customer Service Representative (Remote). Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Equal Opportunity/Affirmative Action Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* [insert website 1]
* [insert website 2]
To request a reasonable accommodation, please click [insert link].
If you wish to review the Affirmative Action Plan, please click [insert link].