At arenaflex, we're passionate about revolutionizing the gaming industry with innovative products that set a new standard in computer gaming. Founded in August 2022 by a team of industry veterans and content creators, we're committed to delivering exceptional customer service, build quality, and cable management while making our products affordable and accessible to everyone.
As a Technical Customer Support Representative at arenaflex, you'll play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty. If you're a tech-savvy individual with excellent communication skills and a passion for problem-solving, we want to hear from you!
**About the Role:**
As a Technical Customer Support Representative, you'll be responsible for:
* Identifying, investigating, and resolving customer questions or problems with computer software and hardware
* Providing email, chat, and telephone support to end-users experiencing technical difficulties
* Applying knowledge of computer software, hardware, and procedures to solve problems
* Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
* Identifying and escalating support situations requiring urgent attention
* Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
* Staying current with product upgrades, system information, and business updates
* Collaborating with other team members to research and resolve problems
* Performing other related duties as assigned
**Schedule:**
We're flexible and offer a variety of schedules to accommodate your needs. Our ideal candidate will be available to work Tuesday through Saturday, preferably from 10am to 6pm CT. However, we're open to discussing alternative schedules that work for you.
**Required Skills and Abilities:**
To succeed in this role, you'll need:
* Proficiency with or the ability to quickly learn an array of computer hardware and software
* A thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* A professional and pleasant telephone manner
* The ability to explain technical issues to technical and non-technical customers
* Strong analytical and problem-solving skills
* Proficiency with Microsoft Office Suite or related software
* A willingness to have telephone conversations monitored for quality assurance
**Education and Experience:**
While not required, we prefer candidates with:
* An Associate's degree in Computer Science or a related field
* 2+ years of experience in customer technical support
**Physical Demands:**
As a remote worker, you'll need to be comfortable working in a home office setting with:
* A dedicated workspace with a computer, headset, and computer monitor
* Ability to sit for the duration of the workday
* Ability to use a keyboard, headset, and computer monitor for the workday
**Benefits:**
At arenaflex, we offer a comprehensive benefits package, including:
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Short Term & Long Term Disability
* Work From Home flexibility
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in:
* Investing in our employees' growth and development
* Fostering a culture of innovation and creativity
* Prioritizing customer satisfaction and loyalty
* Embracing diversity and promoting equality
**How to Apply:**
Ready to join our team? Click the link below to apply now, and we'll be in touch soon!
**Simple Application Process:**
Our application process is designed to be easy and straightforward. Simply click the link above, and we'll guide you through the next steps. We can't wait to hear from you and learn more about your qualifications and experience!