At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Social Media Chat Support Specialist to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional support to our customers through various social media platforms, ensuring their queries are resolved promptly and professionally.
**About arenaflex**
arenaflex is a dynamic and innovative company that's passionate about creating a positive impact on the lives of our customers. We're a Great Places to Work company, recognized for our commitment to fostering a culture of teamwork, inclusivity, and employee well-being. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us on this journey.
**Our Core Values**
At arenaflex, we live by three core values that guide everything we do:
* **TEAM FIRST**: We believe that when we take care of our team, the love and care will radiate out to our customers.
* **MAGIC NEVER STOPS**: We're committed to keeping the magic and fun alive in everything we do, whether it's for our customers or our team members.
* **EMBRACE CHANGE**: We're a fast-growing company, and we thrive in an environment where change is constant. We're looking for individuals who are agile, adaptable, and excited about the opportunities that come with growth.
**Role and Responsibilities**
As our ideal candidate, you'll be responsible for:
* Responding to customer inquiries and comments across all social media platforms, ensuring prompt and professional resolution.
* Developing a thorough understanding of our products and services to provide accurate and helpful information to customers.
* Maintaining records of customer interactions, including inquiry details, complaints, or comments.
* Attending and participating in department and/or company meetings to stay informed about company updates and initiatives.
* Collaborating with our social media team to ensure seamless communication and support across all channels.
**Requirements**
To succeed in this role, you'll need:
* A minimum of 1 year of social media client support experience or a similar role.
* Previous experience with CRM and social media management software, with Agora experience being a plus.
* Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, and CRM software.
* A reliable computer with fast internet access (this is a remote position).
* Excellent communication skills, both written and verbal.
* A high attention to detail and organized approach to work.
* Resourcefulness and diligence in research.
* Flexibility in working with coworkers and taking constructive criticism to achieve company goals.
* High emotional intelligence and a customer-centric mindset.
**Benefits and Perks**
As a member of our team, you'll enjoy:
* FREE medical, dental, vision, and life insurance.
* FREE employee assistance program.
* 401k with company match, short and long-term disability, accident, and critical illness insurance.
* Pet insurance (because they're family too!).
* Legal plan and identity protection plan.
* Quarterly cruise/cash giveaways for team members.
* 10 days PTO (starting from the first day).
* Paid holidays (with no waiting period).
* Competitive pay.
* Fast growth opportunities.
* Generous 100% employee discount + employee discount program.
* We've donated over $2 million to children's charities, and we're just getting started!
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a positive impact on the lives of our customers and our team members. We're a dynamic and innovative company that's committed to fostering a culture of teamwork, inclusivity, and employee well-being. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we'd love to hear from you.
**How to Apply**
Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today, and let's start this exciting journey together!