At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower healthcare providers to deliver exceptional patient care. As a key member of our team, the Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information.
**About arenaflex**
arenaflex is a leading healthcare organization that's committed to improving the lives of millions of people across the globe. Our mission is to provide innovative solutions that empower healthcare providers to deliver exceptional patient care. We're passionate about creating a culture that values diversity, inclusivity, and collaboration. Our team is comprised of dedicated professionals who share a common goal of making a positive impact on the healthcare industry.
**Responsibilities**
As a Provider Customer Service Call and Chat Representative, you'll be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
* Providing exceptional customer service to healthcare providers in a multi-channel environment, including call and concurrent chat as required.
* Quickly and appropriately triaging contacts from healthcare professionals, such as physician offices, clinics, and billing offices.
* Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
* Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
* Demonstrating strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
* Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or equivalent work experience.
* Must be 18 years of age or older.
* 1+ years of customer service experience with analyzing and solving customer concerns.
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
* The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
**Nice-to-haves**
* Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools.
* Prior healthcare experience and knowledge of healthcare terminology.
**Benefits**
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:
* 10 weeks of paid training to ensure your success in this role.
* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment that values diversity, inclusivity, and collaboration.
* Competitive compensation and benefits package.
**What We Offer**
At arenaflex, we're committed to creating a culture that values diversity, inclusivity, and collaboration. We offer a dynamic and supportive work environment that's designed to help you grow and thrive in your career. Our team is comprised of dedicated professionals who share a common goal of making a positive impact on the healthcare industry.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates who share our commitment to creating a culture that values diversity, inclusivity, and collaboration.