At arenaflex, we're on a mission to revolutionize the way we connect people and places around the world. As a dedicated and passionate team member, you'll play a vital role in delivering exceptional customer experiences that exceed our passengers' expectations. If you're ready to embark on a thrilling journey with a dynamic and inclusive organization, we invite you to join our arenaflex family as a Part-Time Remote Customer Service Representative.
**Why You'll Love This Job**
As a Part-Time Remote Customer Service Representative, you'll have the opportunity to interact with customers in a courteous, efficient, and professional manner, promoting and selling air travel to the traveling public or freight forwarders. You'll provide assistance with passenger check-in and load acceptance, interpret authorities' guidelines and requirements for domestic and international journeys or shipment shipments, and meet and dispatch planes within set-up times. Your exceptional communication skills and ability to work in a fast-paced environment will make you an invaluable asset to our team.
**Key Responsibilities**
* Promote and sell air travel to the traveling public or freight forwarders
* Provide assistance with passenger check-in and load acceptance
* Interpret authorities' guidelines and requirements for domestic and international journeys or shipment shipments
* Meet and dispatch planes within set-up times
* Provide assistance to troubled passengers and customers
* Protect business assets and revenue
* Provide for a safe journey
* Possess the physical capacity and dexterity to perform various job-related duties
* Use organizational skills to perform multiple tasks within a limited timeframe
* Be self-motivated and require minimum supervision
* Respond and assist during safety and emergency situations
* Follow internal/external regulations and procedures
* May be required to drive and perform air stairs to various types of planes to enplane and deplane passengers
* Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees
* May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities
**All You'll Need for Success**
* Minimum Qualifications – Education & Prior Job Experience
+ High school degree or GED
+ Read, write, fluently speak, and recognize the English language
+ Bilingual language skills are required in some locations
+ Applicable valid driver's license as required by local authorities
+ Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to obtain stable airport authority and/or US Customs security badges, if applicable
+ Ability to work abnormal and/or prolonged hours, including weekends and holidays
+ Must be able to work on a regular and timely basis
**What You'll Get**
At arenaflex, we're committed to providing our team members with a comprehensive benefits package that supports their well-being and career growth. As a Part-Time Remote Customer Service Representative, you'll enjoy:
* Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at arenaflex**
At arenaflex, we're proud to be a dynamic and inclusive organization that values diversity and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global customer base. If you're passionate about making a difference and being part of a team that values diversity and inclusion, we invite you to join our arenaflex family.
**Are You the One We're Looking For?**
If you believe you have what it takes to be a successful Part-Time Remote Customer Service Representative, submit your application today. We're eager to hear from talented candidates like you.