Are you a customer service enthusiast looking for a fulfilling career with a dynamic and people-powered organization? Do you thrive in a remote work environment and enjoy helping others? Look no further! arenaflex, a leading auto glass company, is seeking an experienced Part-Time Remote Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a renowned auto glass company that has been serving the industry for over 75 years. Founded in 1947, we have evolved into a People Powered organization that prioritizes our employees' growth and well-being. Our mission is to deliver extraordinary results, bring unexpected happiness, and make a difference in the lives of our customers and associates. At arenaflex, we believe that our people are our greatest asset, and we strive to create a culture that values authenticity, creativity, and passion.
**Job Summary**
As a Part-Time Remote Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, policyholders, insurance agents, and auto glass shops. You will work in a highly structured performance-based environment, utilizing scripted prompts to answer inbound calls, enter claim data, and guide customers through the process of filing a glass claim. Your primary goal will be to deliver a critical first impression that sets the stage for an all-around extraordinary experience.
**Key Responsibilities**
* Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
* Accurately enter claim data into our production systems while on a live phone call
* Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
* Verify customer insurance coverage and deductible amounts and communicate the information to the customer
* Assist customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customers' preference
* Utilize systems and resources provided to enhance the overall customer experience
* Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
* Perform other duties assigned by leadership
**Professional Requirements**
* Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
* The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
* The ability to read and utilize provided scripting in a conversational and timely manner
* Demonstrates a high level of empathy and integrity by always doing the right thing
* Has an upbeat personality and can show an authentic willingness to assist our customers
* Previous experience working in a contact center or other customer service role
* 16+ years of age
* High School Diploma or equivalent, or actively enrolled
**Work from Home Requirements**
* Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)
* High Speed Internet that meets the following requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower
* Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
* USB wired headset
* Webcam
* Dedicated workspace free from background noise and interruptions
**What You'll Get**
* Pay is $16.50/hour and offers bonus opportunities
* Benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly pay checks!
* Up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you'll need to be successful
* View all our health, wealth, and life offerings at www.arenaflexbenefits.com
**Why Join arenaflex?**
* We're a People Powered organization that prioritizes our employees' growth and well-being
* We offer a dynamic and supportive work environment that values authenticity, creativity, and passion
* We're committed to delivering extraordinary results and making a difference in the lives of our customers and associates
* We offer a range of benefits and perks that will help you achieve your personal and professional goals
**How to Apply**
If you're a customer service enthusiast looking for a fulfilling career with a dynamic and people-powered organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex welcomes everyone and values our diverse workforce and suppliers. We're proud to be an equal opportunity employer and are committed to creating a workplace that is inclusive and respectful of all individuals.
**Reasonable Accommodation**
This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.
**Physical and Mental Demands**
The physical and mental demands of this role are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with arenaflex policies and practices.