Join arenaflex, one of the largest retail companies in the industry, as a Part-Time Outlet Customer Service Associate - Flexible in Baltimore, MD. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the success of our Outlet department.
**About arenaflex**
arenaflex is a leading home improvement retailer that offers a wide range of products and services to our customers. We are committed to providing exceptional customer service, quality products, and a positive shopping experience. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is inclusive, supportive, and empowering.
**Job Summary**
As a Part-Time Outlet Customer Service Associate - Flexible, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and contributing to the success of our Outlet department. You will work closely with our customers, colleagues, and management team to ensure a positive shopping experience and achieve sales goals.
**Key Responsibilities**
* Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring a positive shopping experience.
* Assist customers with their shopping needs, including locating, demonstrating, and loading merchandise.
* Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs.
* Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
* Write customer contracts and invoices for equipment rental.
* Cross-functionally train in other areas of the Outlet to help deliver the best customer service.
* Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
* Use store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
* Prepare merchandise in department of responsibility based on customer requirements/specifications.
* Clean and Safe Stores: Monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm.
* Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
* Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
* Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
* Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
* Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler).
* In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
**Additional Responsibilities Specific to PROs in a Lowe’s Outlet**
* Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
* Assists Pro customers to find product by walking the customer to the correct aisle and bay.
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience.
* Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
* Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed.
**Additional Responsibilities Specific to the Outlet Department**
* Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
* Uses cash register to process sales transactions according to company guidelines.
* Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets.
* Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
* Processes returns to the Distribution Centers and appropriately disposes/returns items.
* Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
* Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
* Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
* Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.
**Essential Qualifications**
* High school diploma or equivalent required.
* Previous customer service experience preferred.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong communication and interpersonal skills.
* Ability to lift up to 50 pounds and stand for long periods.
* Basic math skills and accuracy with handling cash and operating a cash register.
* Ability to work a flexible schedule, including evenings, weekends, and holidays.
**Preferred Qualifications**
* Previous experience in a retail or customer service environment.
* Knowledge of arenaflex products and services.
* Ability to speak multiple languages.
* Previous experience with cash handling and operating a cash register.
* Basic computer skills and knowledge of arenaflex systems.
**Skills and Competencies**
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Basic math skills and accuracy with handling cash and operating a cash register.
* Ability to lift up to 50 pounds and stand for long periods.
* Basic computer skills and knowledge of arenaflex systems.
* Ability to work a flexible schedule, including evenings, weekends, and holidays.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for advancement to leadership positions and specialized roles.
* Access to arenaflex's online learning platform, which offers a wide range of courses and training programs.
* Opportunities for professional development and growth through arenaflex's mentorship program.
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering.
* Our company culture is built on the principles of respect, integrity, and teamwork.
* arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and 401(k) retirement plan.
* arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Compensation, Perks, and Benefits**
* Starting rate of pay: $15.00 - $21.00 per hour.
* Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and 401(k) retirement plan.
* Opportunities for advancement and professional growth.
* Access to arenaflex's online learning platform and mentorship program.
* arenaflex Associate Discount and broad discount platform.
* Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in arenaflex Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!