At arenaflex, we are dedicated to providing exceptional customer service and support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing Specialist to join our dynamic and growing organization. This is a part-time opportunity that offers a competitive hourly rate of $25.00 - $28.00 and a comprehensive benefits package.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the market. We are passionate about delivering exceptional results and creating a positive impact on our clients' businesses. Our team is comprised of talented and dedicated professionals who share a common goal of excellence and continuous improvement.
**Job Summary**
As an Order Processing Specialist at arenaflex, you will play a critical role in supporting our spare parts sales order management process. You will interact with internal and external customers, enter orders, manage orders through delivery, and engage in reverse logistics management. Your primary responsibilities will include:
**Key Responsibilities**
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Update databases with the status of returned materials issues and accounts for returns inventory.
* Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensure service information is accessible by sorting and filing documents/forms.
* Handle requests for additional company materials.
* Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
* Coordinate and perform activities associated with the transfer of consigned material.
* Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
To succeed in this role, you will require:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
**Benefits**
As an arenaflex team member, you will enjoy a comprehensive benefits package, including:
* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* Company offers a generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our team is passionate about learning and sharing knowledge, and we encourage our team members to take ownership of their professional development.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, supportive, and empowering. Our team is passionate about delivering exceptional results and creating a positive impact on our clients' businesses.
**How to Apply**
If you are a motivated and experienced Order Processing Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive and respectful of all individuals.
**Contact Information**
For more information about this opportunity, please contact our HR department at [arenaflex HR email]. We look forward to hearing from you!